Babalwa Nqunqa
@babalwanqunqa
Dynamic sales professional with expertise in customer service and team management.
What I'm looking for
I am a dynamic and skilled professional with an extensive background in sales and customer service. My successful history in assisting and leading teams within a retail environment has equipped me with the ability to drive business growth through innovative solutions and effective team management. I excel at coaching and mentoring, fostering a motivated and high-performing work environment that positions teams to surpass business goals and deliver exceptional customer experiences.
With a comprehensive understanding of both technology and retail operations, I thrive in roles that challenge my strategic thinking and problem-solving skills. My experience managing store operations has honed my ability to handle complex business scenarios and deliver results that align with organizational objectives. I am committed to enhancing customer satisfaction through improved service delivery and complaint resolution, ultimately driving revenue growth and optimizing sales strategies.
Experience
Work history, roles, and key accomplishments
Assistant Store Manager
iStore ZA Online PTY LTD
May 2021 - Jan 2025 (3 years 8 months)
Managed store operations, implemented company policies, and fostered a positive work environment. Led a team to achieve sales targets, optimized inventory management, and delivered exceptional customer service. Drove revenue growth through effective sales strategies and in-store promotions.
Sales Consultant
iStore ZA Online PTY LTD
Feb 2017 - Mar 2021 (4 years 1 month)
Exceeded sales targets through consultative selling and detailed product demonstrations. Collaborated with marketing to create sales materials and utilized CRM software for lead management. Conducted market research to expand the customer base.
Customer Service Associate
Amazon Development Centre
Oct 2015 - Sep 2016 (11 months)
Resolved complex customer inquiries and collaborated with logistics to improve delivery times. Executed customer retention strategies and trained new associates to foster a customer-centric culture.
Part-Time Sales Associate
Cotton-on Group
Jul 2015 - Oct 2015 (3 months)
Provided customer service and assisted in sales operations. Engaged with customers to enhance their shopping experience and supported inventory management.
Field Ranger
Table Mountain National Park
Jan 2013 - Jan 2014 (1 year)
Assisted in wildlife conservation by monitoring animal populations and conducting patrols. Collaborated with scientists on biodiversity strategies and educated visitors on ecosystem conservation.
Education
Degrees, certifications, and relevant coursework
Cape Peninsula University of Technology
Advanced Diploma, Environmental Management
2009 - 2014
Gained comprehensive knowledge of sustainable resource management and conservation strategies, studying environmental policies and regulatory frameworks applicable in local and global contexts.
Attwell Madala High School
Matric, General Education
2006 - 2008
Completed Matric with a focus on subjects such as Mathematical Literacy, Life Orientation, and various sciences, which laid the foundation for further studies.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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