Lekha Bhargava

I've supported Myntra customers across inbound and outbound calls, email, and chat, resolving queries, complaints, and service requests while maintaining strong satisfaction scores.

I work carefully within quality standards, scripts, and data-privacy requirements, keeping accurate CRM records and consistently meeting call and productivity targets. I adapt quickly to new products and processes and have received positive customer feedback and quality scores.

My PGDCA training strengthened my MS Office, internet technology, web development fundamentals, analytical thinking, and understanding of operating systems and computer networks. My law and commerce education also developed my client counseling, legal compliance, bookkeeping, budgeting, and conflict-resolution skills.