Lehlogonolo Hope Napo

LN

Looking for a job

Lehlogonolo Hope Napo

@lehlogonolohopenapo

Customer Service Representative at Amalfi Outsourcing BPO, resolving account escalations and supporting agents on a USA campaign.

At Amalfi Outsourcing BPO, I support agents on a USA campaign and handle high-volume customer communications. I verify customer information, update CRM records, and resolve technical, billing, and account escalations.

At Wathinta Imbokodo Post-Production, I delegated transcription and subtitling tasks, enforced deadlines, and conducted quality checks. Across my other roles, I handled customer queries, account reconciliations, billing, and inventory records.

Experience

Work history, roles, and key accomplishments

AB

Current

Customer Service Representative

Current

Amalfi Outsourcing BPO

Jul 2025 - Present (1 year 3 months)

Provides floor support and subject matter expertise for agents on a USA campaign, managing high-volume communications and resolving escalations with empathy.

Google CCAI CRM Microsoft Office Google Workspace telephone etiquette Data Entry Customer Support

WP

Team Leader | Head Subtitler | General Assistant

Wathinta Imbokodo Post-Production

Apr 2023 - Mar 2025 (1 year 11 months)

Managed client correspondence, scheduling, and meeting minutes while delegating transcription tasks and ensuring quality control.

Data Entry Billing Filing Transcription Subtitling Quality Control Scheduling Email Etiquette

SC

Canteen Supervisor

Sunshine Café

Jun 2021 - Jan 2022 (7 months)

Executed data entry, stock-take reconciliations, and inventory tracking while processing billing and managing high-volume orders.

Data Entry Inventory Management POS systems Billing Customer Service

RG

Retail Supervisor

Rufaro Garments

Dec 2020 - Jun 2021 (6 months)

Conducted store visits, managed stock transfers and deliveries, and created weekly rosters while operating POS systems.

Inventory Management POS systems Reporting Rostering Customer Service

XL

Debtors Clerk

XCO Group (Pty) Ltd

May 2018 - Aug 2019 (1 year 3 months)

Allocated payments, performed age analysis and reconciliations, and followed up on overdue accounts to secure payments.

CRM Billing Invoicing Account Reconciliation Data Entry Purchase Order

Education

Degrees, certifications, and relevant coursework

TA

The TEFL Academy

Level 5 Diploma in Teaching English, Teaching English

2024 - 2024

Completed a Level 5 Diploma in Teaching English from The TEFL Academy in 2024.

UP

University of Pretoria

Bachelor of Arts, Psychology

2014 - 2018

Earned a Bachelor of Arts degree with a focus on Psychology from the University of Pretoria from 2014 to 2018.

PS

Pro Arte Alphen Park High School

National Senior Certificate, General

2009 - 2013

Completed the National Senior Certificate (Grade 12) at Pro Arte Alphen Park High School from 2009 to 2013.

Tech stack

Software and tools used professionally

Google Workspace

Availability

Looking for a job

Location

South Africa

Authorized to work in

Salary expectations

30k+ ZAR

Job categories

Customer Service Customer Support Representative Administrative Assistant Debtors Clerk Retail Supervisor Food Service Supervisor Team Lead Head Subtitler General Assistants

Skills

Customer Service Customer Support Call Center Operations Floor Support CRM Systems Data Entry Record keeping telephone etiquette Email Etiquette Customer Escalation Management Account Reconciliation Age Analysis Payment Allocation Billing Invoice Processing

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