Gosiame Madonsela

I am a customer-focused professional with hands-on experience in front-line support and team assistance. I deliver empathetic, professional service across phone and digital channels and prioritize clear communication and client satisfaction.

In remote call-centre roles I maintained a 90%+ satisfaction rate, handled high call volumes, logged interactions in CRM platforms, and resolved billing, order and complaint issues efficiently. I have experience with virtual training and supporting new hires to reach performance goals.

As an assistant manager I supported customers and employees, handled administrative and operational tasks, managed inventory and supplies, and analyzed performance data to improve processes. I balance day-to-day operations with attention to detail and timely follow-through.

I am a fast, eager learner who values goal-oriented work, honesty and focus. I hold a certification in Basic Concepts of Digital Marketing and speak multiple languages, which helps me connect with diverse customers and collaborate across teams.