Open to opportunities

Sandra Mavuso

@sandramavuso

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Dedicated customer service agent with a passion for client satisfaction.

South Africa

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a dedicated and customer-focused Customer Service Agent with over 3 years of experience at MBD Credit Solutions. My expertise lies in providing excellent service, resolving customer inquiries, and enhancing overall client satisfaction. I am known for my strong communication skills and problem-solving abilities, which allow me to thrive in fast-paced environments.

Throughout my career, I have consistently achieved performance metrics, including customer satisfaction ratings and issue resolution time. I take pride in assisting customers with their credit solutions and account management, ensuring they receive timely and accurate information. My role also involves training and mentoring new employees, sharing insights on customer service best practices to foster a culture of excellence.

Experience

Work history, roles, and key accomplishments

Customer Service Agent

MBD Credit Solutions

Mar 2020 - Oct 2024 (4 years 7 months)

Dedicated Customer Service Agent with over 3 years of experience at MBD Credit Solutions. Skilled in resolving customer inquiries, enhancing client satisfaction, and processing credit applications. Achieved performance metrics and collaborated with cross-functional teams to ensure seamless service delivery.

Customer Service Communication Problem Solving CRM Software Microsoft Office Time Management Conflict Resolution Credit Knowledge Multitasking

Education

Degrees, certifications, and relevant coursework

University of Johannesburg

Bachelor's Degree, Public Management and Governance

2011 - 2015

Completed a Bachelor's Degree in Public Management and Governance, focusing on the principles of public administration, governance, and policy analysis.