Nhlanhla Ngwenya

I'm a dedicated customer care agent with over five years of experience in the telecommunications industry. My journey has equipped me with a robust skill set, including being a certified skills trainer and quality assessor. I take pride in my ability to drive growth within organizations while ensuring exceptional customer service. My track record includes achieving a Zailab system certificate and successfully conducting skills training and campaigns.

Throughout my career, I have efficiently handled both incoming and outgoing calls, utilizing strong organizational, research, and time management skills. I thrive in fast-paced environments, consistently meeting and exceeding performance targets. My experience spans various roles, from managing inbound calls at Vodacom to coaching and assessing quality at Ison Xperiences, where I fostered a motivational environment for my team.

Currently, I serve as a Customer Care Representative at Stellantis SA, where I expertly manage client assistance for back-ordered parts and handle customer complaints with exceptional service. I am passionate about continuous improvement and committed to maintaining high service standards.