LBleanne brown
@leannebrown
Reliable professional with exceptional customer service skills.
United StatesWhat I'm looking for
As a customer-focused and organized professional, I leverage my 2+ years of experience in fast-paced call center environments to deliver exceptional service and ensure high levels of customer satisfaction. With a strong background in inventory management and office administration, I excel in maintaining professionalism under stress and providing accurate product information.
My experience as a Customer Service Representative at Ibex Global Jamaica has honed my skills in resolving customer complaints efficiently and maintaining composure under pressure. Additionally, my roles as a Warehouse Assistant at Noranda Bauxite Ltd and Office Assistant at Runaway Bay Heart College of Hospitality have demonstrated my ability to manage inventory, streamline office procedures, and maintain accurate records.
I hold a Bachelor of Business Administration degree from the University of Technology, Jamaica, and possess technical skills in Microsoft Suite. I am a team player with strong communication skills, adaptable, and self-motivated, with a proven track record of achieving results in high-pressure environments.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Ibex Global
Jan 2020 - Apr 2022 (2 years 3 months)
Resolved customer complaints efficiently, ensuring high levels of customer satisfaction. Delivered accurate information about products and services in response to customer inquiries. Maintained professionalism and composure under stress, successfully defusing potential conflicts.
Customer Service Representative
Ibex Global
Jan 2020 - Apr 2022 (2 years 3 months)
Resolved customer complaints efficiently, ensuring high levels of customer satisfaction. Delivered accurate information about products and services in response to customer inquiries. Maintained professionalism and composure under stress, successfully defusing potential conflicts.
Warehouse Assistant
Noranda Bauxite Ltd
Jun 2019 - Aug 2019 (2 months)
Managed precise receipt and processing of incoming orders, achieving a 99% accuracy rate that enhanced real-time inventory management. Improved inventory control by promptly addressing and reporting damaged items or discrepancies.
Warehouse Assistant
Noranda Bauxite Ltd
Jun 2019 - Jul 2019 (1 month)
Managed precise receipt and processing of incoming orders, achieving a 99% accuracy rate that enhanced real-time inventory management. Improved inventory control by promptly addressing and reporting damaged items or discrepancies.
Office Assistant
Runaway Bay Heart College of Hospitality
Jul 2017 - Sep 2017 (2 months)
Managed inbound communication by efficiently directing phone calls to relevant staff members. Streamlined office procedures, ensuring smooth operations through effective calendar management and appointment scheduling.
Office Assistant
Runaway Bay Heart College of Hospitality
May 2017 - Aug 2017 (3 months)
Managed inbound communication by efficiently directing phone calls to relevant staff members. Streamlined office procedures, ensuring smooth operations through effective calendar management and appointment scheduling.
Education
Degrees, certifications, and relevant coursework
leanne hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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