I handled high-volume calls for international money-transfer services, supporting customers in both English and Spanish.
I managed cases in Salesforce (iCare), Genesys Cloud, and Kronos, keeping documentation and workflow tracking accurate while meeting QA evaluation benchmarks.
I also have experience as a certified AI trainer by participating in video annotation for an international robotics company.
I'm studying computer software engineering at Universidad Tecnológica Centroamericana and have an EF SET English Certificate at the C2 Proficient level.
