Leandro Martillan
@leandromartillan
Logistics and customer support professional focused on service excellence.
PhilippinesWhat I'm looking for
I am a logistics and customer support professional with years of practical experience supporting property maintenance and customer service operations.
At VA Bluechipmaintenance.com I provide logistics support to property management teams, coordinating maintenance needs and ensuring timely resolution.
Previously, I worked in customer service and technical support at QPM Outsourcing, handling email-based support via Freshdesk and Zendesk and focusing on customer satisfaction and retention.
I bring a service-oriented mindset, strong email and logistical management skills, and a consistent record of improving customer experience.
Experience
Work history, roles, and key accomplishments
Logistics Manager
Bluechipmaintenance.com
Feb 2022 - Present (4 years 4 months)
Provide logistics support for property management maintenance operations, coordinating vendor services and work orders to ensure timely resolution and service continuity.
Customer Service Representative
QPM Outsourcing
Jan 2018 - Jul 2019 (1 year 6 months)
Provided customer service and technical support via email, resolving inquiries and improving satisfaction using Freshdesk and Zendesk across a range of customer issues.
Education
Degrees, certifications, and relevant coursework
University of San Carlos
Bachelor of Arts (undergraduate), Philosophy
1994 - 1998
Undergraduate coursework in AB Philosophy completed between 1994 and 1998.
Availability
Location
PhilippinesAuthorized to work in
Job categories
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