Open to opportunities

Cherry Ann Calipes

@cherryanncalipes

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Experienced logistics executive with a focus on operational efficiency.

Philippines

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What I'm looking for

I am looking for a role that values collaboration, offers growth opportunities, and focuses on enhancing operational efficiency.

I am an experienced logistics executive with a proven track record in managing end-to-end logistics operations. My expertise lies in optimizing supply chain processes, ensuring timely deliveries, and building strong relationships with stakeholders. I excel at coordinating with vendors and streamlining transportation routes to reduce costs while enhancing operational efficiency.

Throughout my career, I have successfully overseen warehouse operations, managed logistics documentation, and led teams to improve performance. My strong communication skills and empathetic approach have allowed me to resolve customer issues effectively, contributing to high levels of customer trust and loyalty. I am passionate about leveraging data to enhance service delivery and operational efficiency.

Experience

Work history, roles, and key accomplishments

Logistics Executive

Cold Link Asia Logistics Corp

Mar 2023 - Apr 2025 (2 years 1 month)

Oversaw warehouse operations, facilitating inbound and outbound deliveries, and managing the receipt of container vans. Coordinated the distribution of assets to other depots and served as the primary liaison for truckers, customers, and salesmen.

Operations Management Supply Chain Management Data Analysis Customer Support SLA Management

Technical Support Representative

Sykes Asia Corp

Feb 2021 - Feb 2023 (2 years)

Diagnosed and rectified technical issues, facilitating the resolution of customer internet and modem problems. Responded to customer emails, calls, and live chat regarding technical malfunctions and logged detailed records of customer interactions.

Technical Support Troubleshooting Customer Service Communication Skills Database Management Customer Satisfaction Empathy Team Collaboration

Social Media Marketer

Balanzi LTD

Jan 2020 - Mar 2022 (2 years 2 months)

Oversaw daily content creation and scheduling across multiple social media platforms, achieving enhanced engagement rates. Coordinated and implemented impactful social media campaigns that substantially enhanced online presence and customer engagement.

Social Media Marketing Content Creation Campaign Management Brand Awareness Customer Engagement Market Research Influencer Marketing Data Analysis Sales Communication

Outbound Sales Agent

Joegavin - Columbos

Jun 2020 - Jan 2021 (7 months)

Conducted after-sales follow-up to ensure customer satisfaction and enhance loyalty. Secured new business via targeted outbound calls, consistently exceeding sales targets, and utilized CRM software to record client information.

Outbound Sales Customer Satisfaction Telemarketing CRM Software Sales Targets Relationship Building Appointment Setting Payment Processing Communication

Technical Support Representative

1&1 IONOS Internet PH

Apr 2019 - May 2020 (1 year 1 month)

Addressed customer issues related to websites, email, DNS, and servers, delivering technical support through phone, email, and chat. Streamlined the technical support ticketing system, improving response times and tracking of issue resolution progress.

Technical Support Web Hosting Troubleshooting Customer Service Upselling WordPress Development