Open to opportunities

John Regalado

@johnregalado

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Customer support and remote operations professional with 9+ years managing teams and client issues.

Philippines

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What I'm looking for

I’m looking for a fully remote role where I can own customer support and remote operations—handling dispatch, scheduling, and client communication—while improving service quality through organized operations and strong problem-solving.

I’m a remote operations and customer support professional with over 9 years of experience assisting clients, managing service teams, and handling customer interactions in fast-paced environments. I’m highly skilled in remote coordination, dispatch management, property support, and administrative assistance—helping deliver excellent client experiences from start to finish.

In my recent roles, I coordinated with cleaners and maintenance teams to prepare properties for guest check-ins, managed restocking orders and property supply inventory, and ensured timely completion of guest service requests. Across multiple customer support positions, I verified and updated information in databases, handled email and chat support, coordinated scheduling and tasks, and resolved issues through strong problem-solving and conflict resolution.

Experience

Work history, roles, and key accomplishments

Property Management Support

RedAwning

Jul 2024 - Feb 2026 (1 year 7 months)

Coordinated cleaners and maintenance teams to prepare properties for guest check-ins. Managed restocking and inventory, and ensured maintenance and guest service requests were completed on time.

Property Management Customer Support Dispatch Coordination Email Support Scheduling Virtual Assistance

Remote Support Manager

Roadway Rescues

Mar 2023 - Oct 2023 (7 months)

Managed dispatch and service coordination by receiving call details and ensuring client vehicle service requests were handled to satisfaction. Supported remote team operations through database/CRM management, scheduling, and email/chat communication.

Dispatch Coordination Remote Team Management CRM Management Database Management Email Support Chat Support Customer Support

Customer Support Representative

NY Locksmith

Mar 2022 - Dec 2022 (9 months)

Communicated with drivers to confirm the specific services customers required and supported customers with their service requests. Ensured service completion within the given time frame while resolving issues with clear communication.

Customer Support Problem Solving Conflict Resolution Time Management Multitasking Email Support

Customer Support Representative

Safer Road Rescue

Mar 2022 - Dec 2022 (9 months)

Coordinated with drivers to communicate the services customers required for their vehicle. Assisted customers with service requests and ensured services were completed within the specified time frame.

Customer Support Service Coordination Vehicle Service Requests Time Management Scheduling Communication

Customer Support Representative

ePerformax

Feb 2020 - Dec 2020 (10 months)

Verified and updated customer information in the database as needed and redirected calls to the appropriate parties. Provided customers with details on promotions, products, and services to improve customer satisfaction.

Customer Support Administrative Support

Customer & Operations Assistant

Eminem AC Services

Nov 2016 - Dec 2019 (3 years 1 month)

Recorded and reported customer concerns and incidents to the co-manager while supporting day-to-day production and office management. Reported machine malfunctions and safety issues to the owner as they occurred.

Office Management Production Support Administrative Assistance Team Coordination

Customer Support Representative

IBM

May 2013 - Dec 2014 (1 year 7 months)

Assisted customers with delayed orders and guided them through replacement and refund processes. Provided information on promotions, products, and services to maintain a strong customer experience.

Customer Support Case Documentation Communication