Open to opportunities

Leandra Seke

@leandraseke

Message

Proactive customer advocate with 5+ years in relationship management.

South Africa

Message

What I'm looking for

I seek a role that fosters growth, values customer relationships, and encourages collaboration.

I am a proactive customer advocate with over five years of experience in relationship management, issue resolution, and driving customer adoption. My passion lies in guiding clients to achieve maximum value from products and services while effectively reducing churn. I excel at bridging customer needs with technical solutions, ensuring a seamless experience for all stakeholders involved.

In my current role as a Sales Agent, I have accelerated my mastery of comprehensive responsibilities, achieving full proficiency within just seven days. My efforts have contributed to our store's placement in the top 30 out of 101 provinces. I have streamlined the onboarding process for nearly 100 customers, significantly reducing setup time and enhancing customer satisfaction. My previous experience as a cashier and temporary supervisor allowed me to optimize customer support processes, leading to a remarkable increase in repeat business and overall customer satisfaction scores.

Beyond my professional experience, I have volunteered with New Living Hope NPO, where I advocated for vulnerable individuals and organized outreach programs. This experience has further honed my skills in stakeholder communication and cross-functional collaboration, making me a well-rounded candidate ready to tackle new challenges.

Experience

Work history, roles, and key accomplishments

Current

Sales Agent

Current

Bergvliet Kwikspar

Apr 2025 - Present (7 months)

Accelerated mastery of comprehensive sales agent responsibilities, including telecom regulations and CRM tools, achieving full proficiency within 7 days and contributing to the store's placement in the top 30 out of 101 provinces. Streamlined the onboarding process for almost 100 customers by developing comprehensive guides and walkthroughs for RICA and number porting, achieving a 30% reduction in

Sales CRM Tools Customer Onboarding RICA Number Porting Technical Communication Customer Relationship Management Customer Retention

Cashier/All-rounder/Temporary Supervisor

Bergvliet Kwikspar

Dec 2019 - Mar 2025 (5 years 3 months)

Optimized customer support processes by addressing over 100 inquiries monthly, resulting in a 30% increase in repeat business and enhancing overall customer satisfaction scores to 95%. Spearheaded the redesign of checkout workflows, achieving a 15% improvement in transaction efficiency, which contributed to a reduction in average wait times from 8 minutes to under 6 minutes. Facilitated training s

Customer Service Workflow Optimization Transaction Efficiency Staff Training Sales Performance Customer Satisfaction

Volunteer

New Living Hope NPO

Dec 2018 - Jan 2020 (1 year 1 month)

Advocated for 50+ vulnerable individuals, translating complex needs into actionable solutions. Assisted in organizing weekly outreach programs serving 30+ beneficiaries/month.

Advocacy Outreach Program Management Problem Solving

Education

Degrees, certifications, and relevant coursework

Immaculata RC Secondary High School

Secondary Education, Secondary Education

Completed secondary education, earning a Matric certificate. Focused on foundational subjects to prepare for tertiary studies.

University of the People

Associate's Degree, Health Sciences

Activities and societies: Certification in Human Biology

Pursued an Associate's Degree in Health Sciences, gaining foundational knowledge in various health-related disciplines. Also obtained a certification in Human Biology, deepening understanding of biological systems.