Open to opportunities

Leah User

@leahuser1

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Customer service and recruitment operations professional with 8+ years remote experience.

Zimbabwe

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What I'm looking for

I’m looking for a remote-first role where I can own customer cases end-to-end, use Zendesk/Intercom to resolve issues compliantly, and collaborate with stakeholders to deliver empathetic, high-quality service.

I’m a Customer Service and recruitment operations professional with 8+ years of experience across fully remote customer support, recruitment coordination, administration, and stakeholder management.

I manage high volumes of enquiries across phone, email, live chat, and social channels, owning issues from initial contact through to resolution while maintaining exceptional service standards. I’m known for taking ownership, building trust with customers, and delivering accurate, efficient outcomes in fast-paced environments.

In customer support, I work with pharmacy and clinical teams to resolve sensitive patient queries, keeping records and complaints accurate in Zendesk and Intercom. In recruitment, I coordinate interview scheduling, sourced candidates across multiple platforms, managed ATS workflows, and supported reporting and onboarding using Microsoft Office and advanced Excel.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Agent

Current

Numan

Nov 2022 - Present (3 years 8 months)

Provided customer support via phone, email, live chat, and social media, owning issues through to resolution. Maintained accurate records and customer documentation using Zendesk and Intercom while working with pharmacy and clinical teams to resolve sensitive patient queries.

Customer Support Phone Support Email Support Live Chat Social Media Support Complaint Resolution Stakeholder Management Zendesk Intercom Compliance Patient Query Resolution Record keeping

Recruitment Consultant

KnownFour

May 2021 - Nov 2022 (1 year 6 months)

Managed client and candidate relationships across the recruitment lifecycle. Coordinated interviews and stakeholder schedules, sourced candidates across multiple platforms, and negotiated offers.

Client Relationship Management Interview Scheduling Candidate Sourcing

Recruitment Consultant

Brook Street

Jan 2019 - Oct 2020 (1 year 9 months)

Supported candidate sourcing, screening, and placement by reviewing applications, arranging interviews, and maintaining records. Partnered with clients to understand requirements and deliver suitable candidates.

Candidate Sourcing Candidate Screening Placement Support Application Review Interview Coordination Recruitment Records Recruitment Administration

Receptionist / Office Administrator

Adecco / BMT UK Ltd

Aug 2018 - Jan 2019 (5 months)

Managed diaries, travel bookings, and office administration. Served as the first point of contact for visitors, suppliers, and stakeholders and supported internal projects and business operations.

Booking Reception Office Administration Stakeholder Management Supplier Coordination Business Operations Support

HR Recruitment Administrator

National Physical Laboratory

Jan 2018 - May 2018 (4 months)

Scheduled interviews and coordinated recruitment activities, managing careers enquiries and recruitment administration. Produced reporting and maintained accurate recruitment records and documentation.

Interview Scheduling Recruitment Administration Careers Enquiries Reporting Record keeping

Graduate Recruitment Coordinator

Kantar Worldpanel

Mar 2017 - Jan 2018 (10 months)

Coordinated graduate recruitment campaigns and assessment centres. Managed ATS systems, supported onboarding and candidate communications, and assisted with HR administration, events, and employee engagement.

Graduate Recruitment Assessment Centres ATS Onboarding & Support Candidate Communications HR & Administration event support Employee Engagement