Open to opportunities

Elizabeth Alfred

@elizabethalfred1

HR & administrative professional who drives hiring, workforce coordination, and customer-focused support across service industries.

Zimbabwe

Message

What I'm looking for

I’m looking for a role where I can own hiring and onboarding, coordinate scheduling and workforce plans, and deliver strong customer support. I thrive in teams that value clear communication, accurate records, and continuous improvement.

I’m an HR & Administrative Professional focused on talent acquisition, staff coordination, workforce management, and customer experience. I bring hands-on experience across healthcare staffing and service environments, with strengths in hiring, onboarding, scheduling, and keeping personnel operations organized.

I’ve recruited, onboarded, and managed 100+ healthcare staff and providers, coordinating shift planning and workforce allocation while maintaining employee records, compliance files, and timesheets. I also handle screening, interview scheduling, onboarding processes, and employee relations support to keep engagements running smoothly.

Alongside HR responsibilities, I support clients and teams through CRM-based communication, appointment coordination, and customer service. I enjoy resolving concerns, improving engagement through follow-ups, and working with tools like HubSpot, Zendesk, Freshdesk, and Apollo.io to keep data accurate and responses timely.

Experience

Work history, roles, and key accomplishments

Current

Client Support / Business Administrator

Current

B.I. Inoo Integrated Solutions

Oct 2022 - Present (3 years 9 months)

Provided administrative and customer support, managing documentation, records, and service coordination. Responded to client inquiries and supported daily operations to maintain timely communication.

Customer Service Business Administration Records Management Service Coordination CRM Systems Communication Skills Time Management Data Entry Microsoft Office Google Workspace

Current

Event Coordinator (Volunteer)

Current

Alumni & Community Events

Jan 2021 - Present (5 years 6 months)

Assisted with planning and coordinating alumni/community events, managing guest registration and event logistics. Supported venue setup and coordinated volunteers to help ensure smooth event execution.

Event Coordination Event Logistics Venue Setup Volunteer coordination Communication Skills Time Management

HR & Administrative Support Officer

Maxi-Care Staffing Agency

Aug 2023 - Dec 2025 (2 years 4 months)

Recruited, onboarded, and managed 100+ healthcare staff and providers, coordinating workforce allocation and scheduling. Maintained employee records, compliance files, timesheets, and supported employee relations through screening, interview scheduling, and onboarding.

Customer Support / Virtual Assistant

Digital Motion

Aug 2025 - Nov 2025 (3 months)

Managed client communications via phone, email, and CRM systems while scheduling and coordinating appointments with consultants. Handled client onboarding and service inquiries, maintained CRM records, and resolved customer concerns.

Customer Service Client Communication CRM Systems HubSpot Zendesk Freshdesk Apollo.Io Appointment Scheduling Appointment Coordination Client Onboarding Data Entry Communication Skills Time Management

Customer Service Rep / Travel Consultant

Absolute Success Travels & Tours

Jan 2020 - Jul 2022 (2 years 6 months)

Assisted clients with travel bookings and inquiries while handling complaints and providing customer support. Maintained booking records and client databases and built client relationships through communication.