Leah Howard
@leahhoward
Dedicated sales professional with expertise in Medicare and customer service.
United StatesWhat I'm looking for
I am a results-driven sales professional with extensive experience in the insurance and customer service industries. My most recent role as a Medicare Sales Agent involved selling insurance solutions over the phone, where I successfully managed client relationships and achieved significant customer acquisition and revenue growth. My ability to work with major insurance carriers has equipped me with a deep understanding of Medicare Advantage plans and the needs of clients.
Prior to my role in Medicare sales, I served as an Account Executive at Intuit, where I leveraged my skills in outbound sales and customer education to drive business growth. I excelled in creating rapport with customers, identifying their needs, and presenting tailored solutions. My experience spans various roles in sales and customer service, including working with Bank of America, where I demonstrated empathy and problem-solving skills in handling escalated customer situations.
Experience
Work history, roles, and key accomplishments
Medicare Sales Agent
Assurance
Aug 2023 - Aug 2024 (1 year)
Sold insurance over the phone, managing inbound and outbound leads in a call center environment. Collaborated with clients to provide Medicare Health Plans tailored to their doctors, hospitals, and medications, working with major insurance carriers.
Account Executive – Outbound Sales
Intuit
Jan 2022 - Mar 2023 (1 year 2 months)
Educated customers on industry trends and leveraged Intuit's tools to advance their businesses. Built strong customer relationships to identify needs, qualify interests, and drive sales, consistently meeting and exceeding monthly sales metrics.
Sales Leads – Live Bookkeeping
Intuit
Oct 2021 - Dec 2021 (2 months)
Engaged with prospects and customers evaluating QuickBooks offerings online. Gained a thorough understanding of small business operations, challenges, and goals to ensure the right product fit in collaboration with Account Executives.
Consumer Credit Card Customer Service
TTEC
Oct 2020 - Oct 2021 (1 year)
Provided empathetic customer service for Bank of America consumer credit card programs, successfully handling escalated situations. Maintained high product knowledge, enrolled cardholders in online banking, and processed various requests including credit line increases and fraud claims.
Sales
Intuit
Oct 2019 - Oct 2020 (1 year)
Engaged with prospects and customers evaluating QuickBooks offerings online. Gained a thorough understanding of small business operations, challenges, and goals to ensure the right product fit in collaboration with Account Executives.
Saves/Customer Service
Intuit
Apr 2019 - Oct 2019 (6 months)
Rebuilt and recovered relationships with existing customers by creating strong personal connections and providing tailored solutions. Became an expert in Intuit's product suite to resell value, solve customer problems, and confidently overcome objections.
Education
Degrees, certifications, and relevant coursework
Danbury High School
Some College, Business Administration
Studied Business Administration at Danbury High School. Gained foundational knowledge in business principles and practices.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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