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Andres Chaux

@andreschaux

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Customer Success Manager at Element Fleet Management, managing enterprise accounts and improving service outcomes.

Canada

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At Element Fleet Management, I manage enterprise and mid-market accounts with complex, multi-service contracts. I’m the central point of contact for clients, resolving operational challenges and tracking performance metrics.

I partner with Operations, Finance, and Sales at Element Fleet Management to deliver seamless execution and improve service outcomes. I also present cost-saving initiatives and strategic optimization recommendations.

At T.E TenantEvaluation.ai, I served as the main point of contact for top clients, property managers, and board presidents. I led client onboarding, decreased churn, and increased customer retention while tracking NPS, NRR, CSAT, and customer health scores.

Earlier, I managed client portfolios and supported logistics operations at Groupe Robert Inc and Maersk Line. My experience also includes customer service and banking, and I bring a background in international business and full-stack web development.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

Element Fleet Management

Jan 2024 - Present (2 years 9 months)

Managed a portfolio of enterprise and mid-market accounts with complex, multi-service contracts. Acted as the central point of contact, overseeing client relationships and resolving operational challenges.

Account Management Customer Success Contract Management Cross Functional Collaboration Performance Metrics Cost Saving Initiatives Strategic Optimization

Customer Success Manager (SaaS)

T.E TenantEvaluation.ai

Jan 2022 - Dec 2024 (2 years 11 months)

Served as the main point of contact for top clients, property managers, and board presidents, addressing inquiries and resolving issues. Partnered with sales to win new business and grew existing accounts through upsell and cross-sell opportunities.

Customer Success SaaS Upselling Cross Selling NPS NRR CSAT Customer Health Demonstration Of Software Applications Client Onboarding Churn Reduction Customer Retention IT Collaboration

Client Success Specialist

Groupe Robert Inc

Jan 2020 - Dec 2022 (2 years 11 months)

Managed a portfolio of enterprise and mid-market clients, ensuring operational excellence across logistics and supply chain programs. Built and strengthened client relationships to achieve long-term partnerships.

Customer Relationship Management Logistics Supply Chain Sales Collaboration Value Proposition QBRs Customer Check Ins

Customer Success Specialist

Maersk Line

Jan 2017 - Dec 2020 (3 years 11 months)

Oversaw a portfolio of enterprise clients and coordinated Vessel, Rail, Truck, and customs operations of import/export cargo internationally. Served as the main point of contact for client concerns and needs.

Customer Success International Logistics Import Export Cross functional Coordination Procurement Distribution Customer Service Process Improvement

Customer Service Representative

BMO Bank of Montreal

Jan 2016 - Dec 2017 (1 year 11 months)

Provided account support and financial guidance while identifying upsell and cross-sell opportunities for banking products. Sold bank products by informing customers about services that brought benefits to their finances.

Customer Service Financial Guidance Upselling Cross Selling Banking Products

Customer Service Agent

I.C.E International Credit Experts

Jan 2013 - Dec 2016 (3 years 11 months)

Negotiated outstanding payments by phone while remaining calm, professional, and solution-oriented. Received employee of the month recognition award multiple times.

Negotiation Customer Service Communication Skills Problem Solving