AAAdarsh A
@adarsha1
Customer Success Manager driving retention, growth, and strategic enterprise outcomes.
CanadaWhat I'm looking for
I am a Customer Success Manager with 6+ years in B2B SaaS and payments, experienced in owning post-sale success across Enterprise, Mid-Market, and SMB portfolios. I consistently deliver onboarding, adoption, renewals, and expansions while aligning solutions to measurable business outcomes.
I have driven significant revenue and retention results, including owning a $2.4M ARR portfolio, booking $1.1M in renewals and expansions, and contributing $835K+ by improving adoption and workflows. I build trusted C-level relationships, run executive business reviews, and translate customer feedback into product roadmap improvements.
I partner effectively with Sales, Product, and Technical teams to resolve escalations and scale success programs, maintaining strong customer satisfaction and scalable onboarding playbooks that reduce time-to-value.
Experience
Work history, roles, and key accomplishments
Customer Success Manager
Moneris Payment Solutions
Jun 2024 - Sep 2025 (1 year 3 months)
Owned post-sale success for 100+ SMB and mid-market customers, driving $835K+ in expansion revenue, maintaining 92% customer satisfaction, and improving adoption through operational reviews and cross-functional escalation management.
Customer Success Manager
Razorpay
May 2022 - Feb 2023 (9 months)
Managed a $2.4M ARR portfolio across enterprise and SMB accounts, booking $1.1M in renewals/expansions and achieving 130% NRR and 70%+ GRR through scalable onboarding and consultative upselling.
Customer Success Manager
Sezzle
Sep 2021 - Apr 2022 (7 months)
Led customer success activities across enterprise and SMB accounts, focusing on adoption, retention, and operational improvements to drive measurable outcomes and reduce churn.
Sales Associate
BYJU'S
Apr 2019 - Feb 2021 (1 year 10 months)
Conducted sales and customer engagement activities for education tech products, contributing to customer acquisition and retention initiatives.
Fraud Operations Specialist
J.P. Morgan
Jun 2016 - Apr 2019 (2 years 10 months)
Supported fraud operations and investigations, contributing to risk mitigation and operational reliability across customer-facing payment processes.
Fraud Operations Specialist
HSBC
Apr 2015 - Jun 2016 (1 year 2 months)
Performed fraud monitoring and operational tasks to support secure payment processing and reduce transactional risk.
Education
Degrees, certifications, and relevant coursework
CUCardiff Metropolitan University
Master of Business Administration, Business Administration
2012 - 2013
Completed a Master's degree in Business Administration with coursework and projects focused on business management and strategy.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
Interested in hiring Adarsh?
You can contact Adarsh and 90k+ other talented remote workers on Himalayas.
Message AdarshFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
