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Lorie VA

@lconsuegra

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I am Lorie Lyn Consuegra from Philippines. Experienced Virtual Assistant since 2009.

Philippines

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What I'm looking for

I have been working as a Virtual Assistant since 2009. I work with people who are looking to get their business off of the ground. I am looking for someone from across industry to help them achieve their goals.

My name is Lorie Lyn R. Consuegra, a Go High Level Specialist, Virtual Executive Assistant, and Customer Service Specialist with over 15 years of professional experience. I have a strong background in recruitment coordination, executive support, customer service, and administrative management. Throughout my career, I have successfully enhanced operational processes, managed complex administrative tasks, and supported business growth across various industries. I have worked with organizations such as Academy of Learning Career College, Grocapitus, and MidSouthBestRental, where I developed my skills in lead management, investor relations, rental coordination, and CRM handling. Recently, I expanded my expertise by becoming trained in Go High Level Automation, allowing me to assist businesses in streamlining their workflows and customer communications. I hold a Bachelor's degree in Commercial Science majoring in Accounting, complemented by a Diploma in Office Administration. I am a detail-oriented, versatile professional committed to delivering exceptional support and helping organizations achieve their goals through efficiency, innovation, and outstanding client service.

Experience

Work history, roles, and key accomplishments

Current

Admission and Recruitment Coordinator

Current

Acamdemy of Learning Career College - North York

Oct 2021 - Present (3 years 8 months)

•Scheduling leads appointment
• Discussing the programs being offered
• Discussing Financial Assistance available
• Profiling leads
• Doing OSAP Estimates and Applications
• Collecting necessary documents from students

Customer Service Admissions Administration Lead Management Lead Follow Up Lead Qualification Lead Generation Management CRM Administration Administrative Work Administrative Support Appointment Setting Calendar Management Email Support Cold Emailing Phone Support Phone Email Chat Support

Executive Assistant - Investor Relations

Grocapitus

Jan 2020 - Oct 2020 (9 months)

• Managing emails
• Sending email or text invites to potential investors to schedule a phone call to ourInvestor Relations Manager
• Calling to potential investors to schedule appointment phone call to our Investor Relations Manager
• Submitting sales and appointment report weekly
• Attending Daily Sales Meeting with the Investor Relations Manager

Investor Relations Appointment Setting Sales Prospecting Cold Emailing Email Support Email Marketing Phone Support Phone Email Chat Support

Virtual Assistant - Rental Property Coordinator

Mid South Best Rental

Jan 2020 - Jul 2020 (6 months)

• Managing social media sites (Facebook and Instagram)
• Customer Service – Answering inbound queries about rental rates, requirement andproperty
showing.
• Prospecting – Outbound calls for the prospects inquired thru websites, social media sites and
other rental platforms/sites.
• Onboarding renters and assisting them with contract signing.

Prospecting Account Executive Social Media Strategy Social Media Marketing Social Media Management Onboarding Customer Onboarding Management Customer Onboarding Operations

Cold Caller / Virtual Assistant

Remote Workmate

Apr 2019 - Dec 2019 (8 months)

• Cold Calling using Mojo Dialer
• Facebook Page management
• Podio management

Social Media Management Prospecting Cold Calling

Team Leader – Customer Service Department

All-in-Publishing LLC

Apr 2012 - Feb 2016 (3 years 10 months)

• Monitor the day to day operations of the customer service department
• Making sure that there is no unanswered inquiry
• Responsible in handling updates, trainings, and other customer service-related updates
• Responsible in Agents Performance (coaching, auditing, and agent’s performance issue)
• Handling payroll (attendance, hourly rate, payroll disputes, payroll adjustments)
• Doing ad hoc adm

Email Support Payroll HR Training User Training Staff Training Product Training Customer Training Customer Care Customer Service Customer Support Customer Empathy Customer Focused Customer Feedback Customer Retention Customer Solutions Administration Administrative Work Administrative Support Payroll Administration

Executive General Virtual Assistant (Executive Assistant to the Owner)

Gamma International Group of Companies

May 2009 - May 2019 (10 years)

• Posting properties to Real Estate Investor websites
• Answering incoming calls for inquiries and to be transferred to the Investors and/or RealEstate
Agent
• Placing call for prospect buyers (follow up and setting up an appointment included)
• Email correspondence
• Travel planning
• Event planning
• Wholesale correspondence
• Tax Bidding correspondence
• Tax Deed Sales correspondence
• Make sur

Virtual Assistant

ONYC Hair and Beauty

Jan 2009 - Jan 2011 (2 years)

• Assistant to the CEO
• Managing emails (inquiries from customers, email from suppliers, etc.)
• Making follow up to the customers' email
• Making sure that the web store information is correct and up to date
• Updating CMS for the inventories
• Managing promotions
• Ghost blogging
• Managing personal email of the CEO