Mercy Muturi

I’m a Payments Operations & Reconciliation Specialist with 7 years of experience owning reconciliation and settlement validation across high-volume payment environments. I currently oversee payment flows exceeding KES 50M and validate more than 1,000 transactions daily, ensuring operational integrity, timely exception handling, and accurate settlement outcomes.

I’ve consistently improved how teams detect and resolve payment variances: I investigate discrepancies, perform root cause analysis, and coordinate with finance, operations, and external stakeholders to close payment breaks quickly and prevent repeat issues. By enhancing reconciliation workflows, implementing structured reporting, and optimizing operations, I improved reconciliation efficiency by 35%—while maintaining audit-ready trails and continuous data validation checks.

Previously, I strengthened revenue and collections accuracy through reconciling premium-related transactions and monitoring accounts, including reducing overdue receivables by 20% through proactive tracking and stakeholder engagement. I also support audit preparation and compliance monitoring through clear documentation and reporting, and I bring advanced Excel and Google Sheets skills to create dashboards and operational/KPI reporting that enables better decision-making.