Lawrence Liu

Managed a portfolio of internal data tools used by 18,000 monthly active users, maintaining an average User Effectiveness Index of 92%. Led the development and implementation of a Generative AI-powered smart agent, reducing ticket inflow by 40% and average resolution time by 70% in under two months. Conducted MBRs, QBRs, annual goal planning, and semi-annual user research.

Developed a 3-year horizon strategy, customer experience journey mapping, and whole offer modeling, leading to the launch of SkillsForAll.com. Spearheaded a 10-week consulting engagement for market sizing, competitive assessment, and user persona definition. Co-led annual forecasting and bi-weekly KPI/OKR reviews with leadership.

Led global user research across 6 countries with over 70 interviews, resulting in user experience improvements for NetAcad.com. These enhancements increased Class Participants by over 60% and Net Promoter Score by 12.4 points. Managed a $1.5M annual budget and a team of 4 Product Managers.

Led the planning and execution of Webex Business Suite 31 Release 2 from business commit to general availability within an 8-month duration. Hired and cultivated a new team of 9 product managers in China, commuting every three weeks for 10 months. Established Scaled Agile Framework principles and designed information architecture in CA Agile Central for a division-wide transformation involving ove

Managed a $1.1M annual budget and tripled SharePoint Most Valuable Professional (MVP) program membership. Launched and grew the public SharePoint Team Blog into a Top 10 Microsoft blog with 2M page views and 130K unique visitors per month. Implemented sharepoint.microsoft.com as the first Internet-facing SharePoint environment hosted by Microsoft.

Contributed to a 5-member core team that secured an RFP for replatforming the Schwab.com website, resulting in a deal worth over $5M in software licenses and $11M in consulting services. Trained over 50 consultants on knowledge management techniques and best practices, positioning MCS NorCal as a top 3 global contributor. Designed and managed the company-wide deployment of Exchange Server 2000 for

Crafted and presented the technology portion of a deal pitch to the Board of Directors and venture capitalists, securing $11M in Series C funding. Led an 8-month software development lifecycle for the initial launch of Bravanta Edge, a suite of cloud-based employee incentive and recognition applications. Managed a $4M annual budget and a team of 16 employees, including 2 Product Managers and 14 So

Held overall technical responsibility, including leading a team of 6 developers, for a 10-month project culminating in the initial launch of the BananaRepublic.com e-commerce website. Designed the content and code deployment system for the 3.0 major update of Gap.com, GapKids.com, and BabyGap.com e-commerce websites. Co-led architecture design and quality assurance testing for a company-wide deplo

Currently pursuing a Certificate of Achievement in Electrical/Electronics Technology, with planned completion in Fall 2024. This program focuses on practical skills and knowledge in the field.

Undertook studies in Materials Science and Engineering for three years. Gained foundational knowledge in the principles and applications of materials science.