Open to opportunities

Sean Kanamori

@seankanamori

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Senior Product Manager leading AI-enabled experiences, platform modernization, and scalable CX operations.

Zimbabwe

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What I'm looking for

I want to lead AI-enabled product strategy and roadmaps for scalable CX and operations—modernizing platforms, improving efficiency with automation, and partnering cross-functionally to deliver measurable business impact.

I’m a product leader with 15+ years of experience defining strategy, owning roadmaps, and building scalable products across marketplaces, internal platforms, and CX systems. I turn ambiguous problems into clear product direction and ship high-impact solutions across support, safety, logistics, payments, and self-service experiences.

I’ve led cross-functional teams to deliver AI-enabled products and modernize platforms to improve efficiency and business growth. I bring a strong execution style rooted in Agile development, experimentation, OKRs, and tight stakeholder alignment to keep teams focused on measurable outcomes.

In my most recent role, I led strategy, roadmap, and execution for internal tools and CX platforms across support, safety, and operations in a highly regulated youth transportation marketplace. I launched an AI-powered internal search using Vertex AI with conversational UI, directed a mobile redesign for 200,000+ monthly trips, and built a real-time safety alerting system that reduced incoming alert case volume by 20–50%.

Earlier, as Director of Product at Ring (an Amazon Company), I owned internal CX tooling, content platforms, and admin tools at global scale. I led the Solvvy AI chatbot to a 75% self-service success rate across 5M annual queries, launched an Amazon Connect IVR system for 5M+ annual voice calls, and improved first-contact resolution by 9% through agent tool re-platforming and knowledge systems.

Experience

Work history, roles, and key accomplishments

Senior Product Manager

HopSkipDrive

Jan 2022 - Jan 2025 (3 years)

Led strategy, roadmap, and execution for internal tools, CX platforms, and mobile experiences across support, safety, and operations. Launched AI-powered internal search with Vertex AI, redesigned a mobile app for 200,000+ monthly trips, and reduced incoming safety alert case volume by 20–50% while migrating legacy Rails tools to a React-based agent workspace.

Vertex AI Roadmapping Cross Functional Execution

Director of Product

Ring

Jan 2017 - Jan 2022 (5 years)

Owned internal CX tooling, content platforms, and admin tools for Ring’s smart-home business, managing teams spanning product and content execution. Launched the Solvvy AI chatbot (75% self-service success across 5M annual queries), rolled out an Amazon Connect IVR system (5M annual voice calls), improved first-contact resolution by 9%, and built a PCI-compliant inside sales tool generating $24MM

Knowledge Base Systems Self Service Strategy PCI Compliance Content Localization

Senior Product Manager

YP Holdings, LLC

Jan 2014 - Jan 2017 (3 years)

Managed roadmaps for revenue-critical internal tools and sales/customer platforms to protect and grow advertising outcomes. Guided product efforts protecting $750MM in advertising revenue and led Zuora billing + Salesforce integration to automate accounting and customer experience workflows.

Product Roadmapping Salesforce Integration Workflow Automation

Director, Product Management

GameFly, Inc

Jan 2003 - Jan 2014 (11 years)

Led product strategy for the operational backbone of a video game subscription business, managing back-end systems for finance, fraud, and logistics. Scaled fulfillment from 1 to 6 distribution centers and introduced PCI-compliant payment systems plus a CRM for support to enable high-growth operations.

Fulfillment Operations CRM Support Finance Systems