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Lawal IfeoluwaLI
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Lawal Ifeoluwa

@lawalifeoluwa

Customer Service Representative with remote insurance support experience who guided customers through policy updates, renewals, and payments.

Nigeria
Message

On a remote, U.S.-based insurance support account, I helped policyholders and prospects with questions across auto, home, renters, and life insurance. I guided customers through policy updates, coverage adjustments, renewals, and payments.

At Maritime Academy of Nigeria, I supported prospective students and visitors by phone, email, and in person. I guided applicants through admissions requirements and documentation, and maintained accurate student records.

At Teknowledge, I presented software, IT infrastructure, and digital solutions through tailored pitches and live demonstrations. I closed at least 7–10 client deals and worked with the technical team on proposals aligned with client needs and budgets.

I also gained two years of on-site experience supporting residential real estate development projects in Lagos, including developments in Ikoyi and Surulere. That work gave me practical familiarity with the development process and the priorities of agents and developers.

Experience

Work history, roles, and key accomplishments

RE

Inbound Insurance Support Agent

Remote

Aug 2024 - Feb 2026 (1 year 6 months)

Supported policyholders and prospects on a remote U.S.-based insurance account, handling up to 25+ customer inquiries per shift across auto, home, renters, and life insurance lines. Guided customers through policy updates, coverage adjustments, renewals, and payment processing, ensuring accurate documentation and first-contact resolution.

MN

Customer Service Representative

Maritime Academy of Nigeria

Jul 2023 - Jun 2024 (11 months)

Supported prospective students and visitors via phone, email, and in-person channels, handling up to 25+ inquiries per shift during peak admissions periods. Guided applicants through admissions requirements, deadlines, and documentation, and maintained accurate student records.

TE

Customer Service Representative – Technical Sales & Product Demonstrations

Teknowledge

Nov 2021 - May 2023 (1 year 6 months)

Closed at least 7–10 client deals by presenting tailored sales pitches and live product demonstrations of software, IT infrastructure, and digital solution offerings. Conducted product walkthroughs and demos for prospective clients, translating technical features into clear, practical value.

Education

Degrees, certifications, and relevant coursework

Federal University Oye-Ekiti logoFO

Federal University Oye-Ekiti

Bachelor of Engineering, Civil Engineering

Grade: Second Class Upper Division

Graduated with a Bachelor of Engineering in Civil Engineering, achieving a Second Class Upper Division.

Tech stack

Software and tools used professionally

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