Lavy maina

I am a detail-oriented and proactive professional with a solid background in Human Resources and Customer Service. Currently, I am transitioning into the Virtual Assistant space, where I can leverage my skills in managing administrative tasks and providing exceptional support. My experience includes responding to customer inquiries, maintaining digital organization, and ensuring smooth communication across various platforms.

In my previous role as a Customer Service Agent at Konnect Smartlife, I honed my ability to handle customer queries effectively, process transactions, and resolve technical issues. I also created helpful documentation from customer insights, which contributed to continuous improvement in service delivery. My time as a Receptionist and Admin Assistant at The County Comfort Hotel further developed my skills in managing reservations, guest check-ins, and clerical duties, ensuring a seamless experience for both guests and staff.