Looking for a job

Ann Mutuku

@annmutuku1

Virtual Assistant supporting freelance clients with customer inquiries, email organization, and accurate digital records.

Kenya

Message

What I'm looking for

I’m eager to help businesses improve customer satisfaction, streamline administrative processes, and maintain efficient daily operations. I’m comfortable working remotely, independently, and flexible shifts, including weekends.

As a Freelance Virtual Assistant, I assisted with email organization, drafted professional correspondence, and prepared clear responses to customer inquiries.

I researched information and organized findings into documents and spreadsheets, while maintaining accurate digital records and formatting documents in Google Docs and Microsoft Word.

At Expressway Lounge, I responded to customer inquiries, welcomed visitors, and supported daily front-desk operations. I also maintained organized records and directed customer concerns to the appropriate person.

Experience

Work history, roles, and key accomplishments

Freelance Virtual Assistant

Freelance

Jan 2024 - Jan 2026 (2 years)

Provided remote administrative support including email management, data entry, online research, and document preparation. Maintained accurate digital records and managed tasks independently.

Email Management Data Entry Online Research Documentation Preparation Google Workspace Microsoft Office Task Management Written Communication

Receptionist

Expressway Lounge

Jan 2022 - Jan 2024 (2 years)

Managed front-desk operations, welcomed visitors, and responded to customer inquiries professionally. Handled customer concerns and supported daily administrative tasks.

Customer Service Front Desk Operations Communication Skills Record keeping Time Management

Education

Degrees, certifications, and relevant coursework

Nairobi Aviation College

Diploma in Foundation in Travel and Tourism, Travel and Tourism

2024 -

Pursuing a Diploma in Foundation in Travel and Tourism, developing skills in customer service, communication, professional conduct, travel administration, and client relations.