Harrison kiago

I am a client-focused banking professional with experience in relationship management, operations, and service delivery within a retail bank. At Equity Bank I generated new market leads, onboarded clients, and improved account-opening accuracy, contributing to a 35% increase in customer base while maintaining high customer satisfaction.

I consistently processed customer transactions accurately and on time, achieving satisfaction levels above 95%, and marketed cross-sold products including digital platforms, insurance, loans, and term deposits to grow portfolios. I also produced weekly and monthly financial and reconciliation reports to surface performance insights and opportunities.

Prior to banking, I provided in-person and online tutoring in Mathematics, Chemistry, and Kiswahili, tailoring lesson plans and creating learning materials to support student progress. I hold a BSc in Economics & Business Management from Egerton University and completed short courses in customer experience and banking fundamentals.

I bring strong MS Office skills, data annotation and labelling experience, attention to detail, integrity, and a focus on operational efficiency. I seek roles where I can apply relationship management, reporting, and operational strengths to deliver measurable customer and business outcomes.