At AC (Apple Care) / Teleperformance, I handled customer queries about Apple products, orders, Trade-In, AppleCare+, and shipping. I also resolved billing, technical, and account issues and kept customer interaction records accurate.
At FIS (Fidelity Investment Services) / Sutherland, I supported U.S. banking customers with card, fraud, account, and payment inquiries. I also trained new team members on customer-handling processes and product knowledge.
Across roles at Cognizant, Salesable, and other organizations, I coordinated technical troubleshooting, tracked operational metrics, and supported lead generation and reporting. I’ve also worked on projects including Meet You, a real-time chat application, and Secret Image Sharing, a secure image-sharing platform.
