Evelyn Cobeña

I’m a detail-oriented Customer Service & Operations Specialist with 5+ years of experience in high-pressure roles where strict administrative rigor, compliance, and systematic problem-solving matter. I stay calm under tight deadlines while keeping guest experiences accurate, efficient, and consistently high quality.

In front desk and guest relations, I manage the complete guest cycle in a high-demand hospitality environment, ensuring precision, efficiency, and compliance with internal protocols. I use specialized property management software to handle reservations, guest profiles, and secure administrative documentation.

I also bring operational rigor to daily revenue and reporting: I handle daily billing and complex client invoicing, and I run data verification and auditing with “zero-error tolerance.” As a Shift Leader, I coordinate front desk operations, reconcile billing, mentor and onboard new staff, and resolve complex customer issues with fast, confident decision-making.

Earlier, I provided front desk services to a diverse international clientele in Spain and supported travel clients with tailor-made proposals and detailed quotes. I work across English, French, Spanish, and Italian, and I’m comfortable with Opera Cloud, Opera Xpress, Amadeus, and Microsoft Office, along with DALF/Business English preparation.