Lauren Thomson

I am a results-oriented and highly focused individual with over six years of experience in customer service roles, primarily within the banking sector. My journey began as a Customer Sales Assistant at World Duty Free, where I honed my communication skills and learned to thrive in fast-paced environments. This foundation paved the way for my subsequent roles at Natwest, where I excelled as a Customer Service Advisor and now as a Mortgage Customer Specialist.

Throughout my career, I have developed a strong work ethic and a commitment to creating positive customer journeys. I pride myself on my ability to understand business requirements and work collaboratively within teams. My proactive approach has allowed me to effectively handle customer inquiries, recommend financial products, and assist clients with digital banking solutions. I am dedicated to continuous learning and professional growth, always seeking to enhance my skills and contribute positively to my workplace.