Jordan Shaffer

I’m a results-driven Inside Sales Representative based in the Phoenix area, bringing 13+ years of high-volume customer service experience and 5 years of phone-based sales. I use a consultative approach to manage accounts, execute aggressive inbound and outbound telephone marketing campaigns, and consistently exceed monthly goals. I’m fully equipped for a high-performing remote role.

In recent roles, I’ve conducted daily outbound phone marketing on new customer accounts and exceeded monthly sales productivity goals by 15%. I’ve generated and recorded an average of 45 new qualified leads weekly, identified upsell/cross-sell opportunities, and contributed an additional $40,000 in monthly recurring revenue. Previously, I managed 60+ outbound/inbound calls per day while using sales productivity software, pricing tools, and database programs to deliver accurate proposals, resolve customer problems, and contribute an additional $20,000 in monthly recurring revenue.

Before focusing on sales, I served as a Restaurant Manager where I managed front-of-house operations, optimized service times, and trained and mentored over 40 team members. I maintained a 94% customer satisfaction rating through strong guest relations, upselling techniques, and conflict resolution—values that directly translate to the customer-first mindset I bring to every account.