Open to opportunities

Deia Woods

@deiawoods

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Experienced inbound telesales manager driving revenue, coaching teams, and improving operations.

United States

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What I'm looking for

I seek a leadership role where I can drive sales growth, coach and develop teams, optimize operations, and contribute to measurable business outcomes.

I am a tenured sales and call center leader with extensive experience managing inbound telesales teams, implementing conversion strategies, and delivering consistent revenue growth. I have led large teams of supervisors and agents, administered operational budgets, and introduced process improvements that raised performance and morale.

My background spans recruiting, hiring, training, quality assurance, and performance monitoring, with hands-on experience in high-volume call center environments. I was recognized with internal awards including “Mission & Valued Performance (MVP) Award” and “#1 Inside Sales Manager” for measurable results.

Most recently I coordinated clinical study recruitment and operations while maintaining regulatory compliance and participant engagement. I bring a blend of sales leadership, operational discipline, and people development focused on achieving business goals and improving customer satisfaction.

Experience

Work history, roles, and key accomplishments

Clinical Study Coordinator

Lightship Clinical Research

Dec 2022 - Oct 2023 (10 months)

Recruited, screened, enrolled and managed study participants while coordinating communications among patients, investigators and vendors to complete telemedicine visits and procedures, ensuring recruitment goals and protocol compliance.

Patient Recruitment Clinical Coordination Regulatory Compliance Scheduling Data Tracking Outreach

Manager, Inbound Sales

Charter Communications

Oct 2013 - Oct 2022 (9 years)

Recruited, trained and supervised 5–7 supervisors and 50–80 inbound sales agents, designed sales tactics and operational improvements that increased conversions and met business metrics.

Team Leadership Sales Coaching Performance Analysis Forecasting Budgeting Process Improvement Hiring

Sales Supervisor

Charter Communications

Oct 2011 - Oct 2013 (2 years)

Managed and motivated inbound sales teams to meet aggressive targets, implemented incentive programs and hiring practices to improve productivity and reduce errors.

Performance Management & QA Incentives Behavioral Interviewing Training Process Improvement

Inbound Sales Agent

Charter Communications

Aug 2007 - Oct 2011 (4 years 2 months)

Performed consultative needs analysis, processed orders and payments, maintained sales records and achieved multiple performance and customer service awards.

Consultative Sales Order Processing Customer Service CRM Performance Tracking Product Knowledge Upselling Communication

Education

Degrees, certifications, and relevant coursework

National Business College

Associate Degree, Information Systems

Completed a degree in Information Systems at National Business College, focusing on practical business and IT skills relevant to operations and call center technologies.