Lauren Kristen Petersen

I’m a customer service professional with over 5 years’ experience in client relations, service delivery, and office administration. I’m known for resolving customer issues in high-pressure environments while delivering positive client experiences.

At Old Mutual, I processed client service requests and investment quotes with accuracy and speed, while resolving escalations and ensuring clear communication with clients and advisors. I indexed and updated client documents across BIZAGI, BANCS, and CMOS, consistently meeting deadlines for quotes and service delivery.

In client liaison work supporting Vodacom at Old Mutual, I acted as the first point of contact for clients, brokers, and internal staff. I maintained daily client engagement targets and used customer feedback and data collection to improve how teams supported client needs.

As a café manager, I oversaw customer service operations, managed stock control and ordering, handled basic bookkeeping, and trained staff to uphold service standards. Previously, as a PA/Office Administrator at Bradford Coatings, I managed client communication, orders, payment liaison, and business reports—strengthening relationships to drive repeat business.