LC
Open to opportunities

lauren Collier

@laurencollier

Hardworking individual with diverse experience in teaching and customer service.

Zimbabwe

What I'm looking for

I am looking for a role that allows me to utilize my teaching skills while providing opportunities for growth and development in a supportive environment.

I am a dedicated and confident professional with extensive experience across various industries, particularly in teaching and customer service. My journey has equipped me with a unique skill set that allows me to adapt quickly to new environments and challenges. I thrive under pressure, whether working independently or as part of a team, and I take pride in my ability to communicate effectively with diverse groups of people.

Throughout my career, I have held multiple roles, primarily as a swimming teacher, where I have planned and delivered lessons to individuals of all ages, including those with disabilities. My commitment to safeguarding and ensuring a safe learning environment has been a cornerstone of my teaching philosophy. Additionally, my experience as an emergency call handler has honed my ability to remain calm and efficient in high-pressure situations, providing essential support to the public in times of need.

Experience

Work history, roles, and key accomplishments

TS
Current

Emergency Call Handler

The London Ambulance Service

Jul 2024 - Present (11 months)

Responded to 999 emergency calls, utilizing the MPDS triage system to assess situations. Provided critical support and emergency medical guidance to the public of London.

SS

Swimming Teacher

Swim Time Surrey

May 2023 - Dec 2023 (7 months)

Planned and delivered diverse swimming lessons for adults and young children, including those with disabilities. Ensured the safeguarding of all children during lessons.

SW

Swimming Teacher

Swim2Win

Jan 2023 - Jun 2023 (5 months)

Designed and conducted swimming lessons for a wide range of ages and abilities, including individuals with disabilities. Maintained strict adherence to pool safety regulations and child safeguarding protocols.

SS

Administrator

SwimTime Surrey

Oct 2022 - Apr 2023 (6 months)

Managed administrative tasks including answering calls, booking clients into appropriate stages, and processing payments. Handled payment chasing and responded to emails efficiently.

DC

Swimming Teacher

David Lloyd Clubs

Sep 2020 - Dec 2022 (2 years 3 months)

Planned and executed swimming lessons for diverse groups, including adults and children with disabilities. Ensured the safety and well-being of all participants through diligent safeguarding and pool safety practices.

AC

Customer Service

Axis Croydon Council

Mar 2019 - Mar 2020 (1 year)

Addressed housing repair inquiries, resident complaints, and general Croydon Council inquiries. Managed email correspondence and survey data.

SS

Swimming Teacher

Swim Time Surrey

Sep 2018 - Mar 2019 (6 months)

Delivered swimming lessons to adults and young children, including those with disabilities. Maintained a strong focus on child safeguarding during all sessions.

RB

Front of House

Rush Hair & Beauty

Aug 2018 - Oct 2018 (2 months)

Managed till operations, cash ups, and provided excellent customer service. Assisted with team management, sales, and handled bookings and email correspondence.

EL

Swimming Teacher

Everyone Active Leisure

May 2018 - Jul 2018 (2 months)

Taught swimming lessons to young children and adults, ensuring their safety and progress. Emphasized child safeguarding throughout all instructional activities.

FU

Front of House

Fusion

Aug 2016 - Jun 2018 (1 year 10 months)

Managed till operations, cash ups, and provided excellent customer service. Contributed to sales efforts and maintained a welcoming front-of-house environment.

FU

Lifeguard

Fusion

Aug 2016 - Nov 2017 (1 year 3 months)

Maintained health and safety standards within the leisure facility and safeguarded the pool area. Set up sports halls and provided first aid when necessary.

KS

Party Host & Receptionist

Kid Space

Jan 2014 - Aug 2016 (2 years 7 months)

Performed waitressing duties and entertained at parties. Provided customer service, safeguarded children, and administered first aid when required.

Education

Degrees, certifications, and relevant coursework

The Brit School logoTS

The Brit School

Diploma in Theatre, Theatre

Engaged in a comprehensive program focusing on various aspects of theatre and dramatic arts. Demonstrated strong proficiency in the subject, achieving multiple A* grades.

The Brit School logoTS

The Brit School

Diploma in Technical Theatre Arts, Technical Theatre Arts

Completed a specialized program in Technical Theatre Arts, acquiring practical skills and knowledge in theatrical production. Achieved consistent B grades throughout the curriculum.

Tech stack

Software and tools used professionally

Availability

Open to opportunities

Location

Zimbabwe

Authorized to work in

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