lauren Collier
@laurencollier
Hardworking individual with diverse experience in teaching and customer service.
What I'm looking for
I am a dedicated and confident professional with extensive experience across various industries, particularly in teaching and customer service. My journey has equipped me with a unique skill set that allows me to adapt quickly to new environments and challenges. I thrive under pressure, whether working independently or as part of a team, and I take pride in my ability to communicate effectively with diverse groups of people.
Throughout my career, I have held multiple roles, primarily as a swimming teacher, where I have planned and delivered lessons to individuals of all ages, including those with disabilities. My commitment to safeguarding and ensuring a safe learning environment has been a cornerstone of my teaching philosophy. Additionally, my experience as an emergency call handler has honed my ability to remain calm and efficient in high-pressure situations, providing essential support to the public in times of need.
Experience
Work history, roles, and key accomplishments
Emergency Call Handler
The London Ambulance Service
Jul 2024 - Present (11 months)
Responded to 999 emergency calls, utilizing the MPDS triage system to assess situations. Provided critical support and emergency medical guidance to the public of London.
Swimming Teacher
Swim Time Surrey
May 2023 - Dec 2023 (7 months)
Planned and delivered diverse swimming lessons for adults and young children, including those with disabilities. Ensured the safeguarding of all children during lessons.
Swimming Teacher
Swim2Win
Jan 2023 - Jun 2023 (5 months)
Designed and conducted swimming lessons for a wide range of ages and abilities, including individuals with disabilities. Maintained strict adherence to pool safety regulations and child safeguarding protocols.
Swimming Teacher
Dolphins Swim School
Jul 2022 - Jun 2023 (11 months)
Developed and delivered swimming lessons for adults and children, including those with special needs. Prioritized child safeguarding and maintained high standards of pool safety.
Administrator
SwimTime Surrey
Oct 2022 - Apr 2023 (6 months)
Managed administrative tasks including answering calls, booking clients into appropriate stages, and processing payments. Handled payment chasing and responded to emails efficiently.
Swimming Teacher
David Lloyd Clubs
Sep 2020 - Dec 2022 (2 years 3 months)
Planned and executed swimming lessons for diverse groups, including adults and children with disabilities. Ensured the safety and well-being of all participants through diligent safeguarding and pool safety practices.
Swimming Teacher
Greenwich Leisure Limited
Mar 2020 - Jul 2020 (4 months)
Provided swimming instruction to adults and young children, including those with disabilities. Focused on safeguarding children and upholding strict pool safety standards.
Customer Service
Axis Croydon Council
Mar 2019 - Mar 2020 (1 year)
Addressed housing repair inquiries, resident complaints, and general Croydon Council inquiries. Managed email correspondence and survey data.
Swimming Teacher
Swim Time Surrey
Sep 2018 - Mar 2019 (6 months)
Delivered swimming lessons to adults and young children, including those with disabilities. Maintained a strong focus on child safeguarding during all sessions.
Front of House
Rush Hair & Beauty
Aug 2018 - Oct 2018 (2 months)
Managed till operations, cash ups, and provided excellent customer service. Assisted with team management, sales, and handled bookings and email correspondence.
Swimming Teacher
Everyone Active Leisure
May 2018 - Jul 2018 (2 months)
Taught swimming lessons to young children and adults, ensuring their safety and progress. Emphasized child safeguarding throughout all instructional activities.
Front of House
Fusion
Aug 2016 - Jun 2018 (1 year 10 months)
Managed till operations, cash ups, and provided excellent customer service. Contributed to sales efforts and maintained a welcoming front-of-house environment.
Swimming Teacher
Fusion
Nov 2017 - May 2018 (6 months)
Conducted swimming lessons for young children and adults, with a strong emphasis on safeguarding children. Ensured a safe and positive learning environment for all participants.
Lifeguard
Fusion
Aug 2016 - Nov 2017 (1 year 3 months)
Maintained health and safety standards within the leisure facility and safeguarded the pool area. Set up sports halls and provided first aid when necessary.
Party Host & Receptionist
Kid Space
Jan 2014 - Aug 2016 (2 years 7 months)
Performed waitressing duties and entertained at parties. Provided customer service, safeguarded children, and administered first aid when required.
Education
Degrees, certifications, and relevant coursework
The Brit School
Diploma in Theatre, Theatre
Engaged in a comprehensive program focusing on various aspects of theatre and dramatic arts. Demonstrated strong proficiency in the subject, achieving multiple A* grades.
The Brit School
Diploma in Technical Theatre Arts, Technical Theatre Arts
Completed a specialized program in Technical Theatre Arts, acquiring practical skills and knowledge in theatrical production. Achieved consistent B grades throughout the curriculum.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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