Munashe T Makoni

I am an adaptable and results-driven professional with a diverse background in education, customer service, and administrative roles. My journey has been marked by a commitment to continuous learning and community service, which has shaped my strong interpersonal and planning skills. I hold certifications in caregiving and TEFL, and I am passionate about effective communication and teamwork.

In my recent role as a Tutor at Eastern Horizon Private School, I taught Geography to Forms 1–4, integrating practical applications with theory. I successfully implemented national curriculum-based lesson plans tailored to diverse learning needs, utilizing tools like Google Earth and GIS software to enhance digital instruction. My experience as a Customer Service Representative at Omnicontact BPO further honed my ability to handle high-volume inquiries while maintaining a 100% first-contact resolution rate, showcasing my dedication to customer satisfaction.

Throughout my career, I have embraced opportunities to support early childhood education and assist in administrative functions. My role as a Receptionist and Assistant Teacher at Little Flowers Pre-School allowed me to manage front desk operations and coordinate school events, while my time as a Secretarial Assistant at Freedom to People With Disability in Zimbabwe provided me with valuable experience in administrative support and database management. I am eager to leverage my skills and experiences in a new role that values adaptability and a commitment to excellence.