At Novig Technologies, Inc., I handled customer calls and resolved 30+ account inquiries per shift, with a 94% first-contact resolution rate. I also helped raise average order value by 15% by identifying the need behind each request.
I updated customer details and interaction histories across CRM and account systems, and worked with internal teams to get answers to customers. I processed and audited 200+ customer records weekly while meeting volume and accuracy targets.
At CHYZ Fashion Home, I booked 20+ appointments weekly and maintained a digital CRM calendar that cut scheduling conflicts by 30%. Earlier, at First Bank, I handled questions about loans, accounts, and transfers, and processed 20+ new customer accounts daily with 100% accuracy.
