Jimmie Baker

I've delivered customer support at Edge, handling inquiries, coordinating appointments, and communicating with internal teams to keep workflows and availability aligned.

I handle high volumes of calls while maintaining a calm, professional approach and meeting performance targets. My work centers on resolving concerns efficiently and creating positive customer experiences.

Previously, at Techception and Phi Consulting, I built prospect relationships through outbound calling, developed sales pipelines, explained products and services, and provided troubleshooting support.

I bring over five years of customer service experience, CRM and ticketing-system knowledge, and a background in Management Sciences with a Project Management specialization.