João Leite

I’m a Management graduate and operations & service coordinator with over three years of experience coordinating day-to-day operations in fast-paced environments. I’m known for progressing into leadership roles, coordinating stakeholders, and keeping service delivery reliable even under pressure.

In logistics, I support warehouse and logistics operations by using SAP to ensure accurate inventory management and efficient material flow. I coordinate with internal stakeholders to resolve operational issues and maintain continuity of service.

As a store manager, I led daily operations of the chain’s largest restaurant unit, managing a team of approximately 20 employees. I also coordinated large-scale events (Valentine’s Day, Mother’s Day, and private dinners for 100+ guests), ensuring smooth execution across reservations, staffing, and service delivery.

I act as a primary liaison with regulatory authorities, coordinating inspections, compliance requirements, and follow-up actions. I bring workforce planning, operational problem solving, and process improvement to improve service quality, standards, and performance—backed by tools like SAP, Excel, SPSS, and Google Workspace.