João Leite
@joaoleite
Operations & service coordinator with 3+ years driving reliable delivery and team performance under pressure.
PortugalWhat I'm looking for
I’m a Management graduate and operations & service coordinator with over three years of experience coordinating day-to-day operations in fast-paced environments. I’m known for progressing into leadership roles, coordinating stakeholders, and keeping service delivery reliable even under pressure.
In logistics, I support warehouse and logistics operations by using SAP to ensure accurate inventory management and efficient material flow. I coordinate with internal stakeholders to resolve operational issues and maintain continuity of service.
As a store manager, I led daily operations of the chain’s largest restaurant unit, managing a team of approximately 20 employees. I also coordinated large-scale events (Valentine’s Day, Mother’s Day, and private dinners for 100+ guests), ensuring smooth execution across reservations, staffing, and service delivery.
I act as a primary liaison with regulatory authorities, coordinating inspections, compliance requirements, and follow-up actions. I bring workforce planning, operational problem solving, and process improvement to improve service quality, standards, and performance—backed by tools like SAP, Excel, SPSS, and Google Workspace.
Experience
Work history, roles, and key accomplishments
Logistic Operator
Ramada Aços
Apr 2026 - Present (3 months)
Supported warehouse and logistics operations using SAP, ensuring accurate inventory management and efficient material flow. Coordinated with internal operations and logistics stakeholders to resolve issues and maintain service continuity.
Store Manager
Il FIume
Oct 2024 - Jul 2025 (9 months)
Responsible for the overall management of the unit, with a strong focus on operational performance, team leadership, and continuous improvement.
• Coordinated multidisciplinary teams, ensuring productivity, engagement, and operational efficiency.
• Managed shift planning, inventory control, and supplier coordination.
Assistant Store Manager
Il FIume
Jan 2024 - Oct 2024 (9 months)
Direct support role to store management, focused on operational coordination, team supervision, and daily business support.
• Assisted store management in overseeing daily operations and supporting operational decision-making.
• Coordinated teams across shifts, ensuring operational continuity and achievement of performance goals.
Shift superviser
Il FIume
Feb 2023 - Jan 2024 (11 months)
Responsible for supervising the daily operation of the store during the shift, ensuring service quality, achievement of operational targets, and team motivation.
• Team management during the shift (task allocation, motivation, and follow-up).
• Ensuring the smooth operation of front-of-house and kitchen areas.
• Supporting the resolution of customer issues and urgent operational situations.
Education
Degrees, certifications, and relevant coursework
Instituto Politécnico de Viana
Bachelor’s Degree in Management, Management
2018 - 2022
Earned a Bachelor’s Degree in Management from Instituto Politécnico de Viana between 2018 and 2022.
Tech stack
Software and tools used professionally
Availability
Location
PortugalAuthorized to work in
Social media
Job categories
Skills
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