Heitor Manuel

Lead global customer success and onboarding for Intuit/Mailchimp via Foundever, managing multicultural teams across LATAM, EMEA, North America and APAC and overseeing a revenue portfolio exceeding $54M while optimizing retention playbooks.

Built and expanded international commercial networks across food and FMCG, connecting manufacturers with distributors and delivering pricing and ROI analyses to accelerate market entry and operational efficiency.

Led procurement and operations delivering a 15% cost reduction, 10% increase in profitability, and 25% improvement in operational efficiency after SAP implementation while driving 30%+ sales growth via improved customer management.

Expanded exports into four new countries, driving a 2.5x increase in export sales and reducing export costs and delays by 25% through end-to-end process optimization.

Managed strategic procurement for major QSR brands with oversight of a $65M annual budget, achieving a 12% cost reduction through strategic sourcing and supplier negotiations.

Managed export and operations for the U.S. FMCG market, coordinating logistics and market entry to support international sales growth and operational alignment.

Headed global operations for FMCG across USA and EU markets, improving operational coordination, international distribution, and cross-border execution.

Completed a strategy formulation and strategy management program at Copenhagen Business School in 2018.

Completed studies in Financial Mathematics and Financial Administration at Universidad Nacional Autónoma de México in 2017.

Master's in Commercial Management and Marketing from Universidad Complutense de Madrid (2013–2015).

Bachelor's degree in Marketing from Universidad del Valle de México (1991–1995).