Open to opportunities

Cristian Mateo

@cristianmateo

Message

I streamline remote operations, administration, and customer support across fast-paced teams.

Australia

Message

What I'm looking for

I'm looking for remote, asynchronous, and global time-zone roles in operations, administration, or customer support where I can apply process management, coordination, reporting, and multilingual communication skills.

I've managed the full operational cycle for a 71-room property at Kimberley Sands Resort and Pinctada Hotel, overseeing rostering, workforce allocation, quality inspections, inventory, and stock control.

I reduced departmental supplier costs by up to 45% through direct vendor partnerships while maintaining quality standards. During my tenure, the property achieved its highest-ever Booking.com guest satisfaction rating through consistent process and quality management.

At Merivale, I coordinated logistics, staffing, and real-time task allocation for live events, acting as a first point of contact for customer requests under pressure. I've also recruited, onboarded, trained, and managed multicultural teams across hospitality operations.

I'm based in Brisbane and bring advanced English, fluent Portuguese, native Spanish, and hands-on experience with Excel, Word, Google Workspace, reporting, scheduling, and digital data entry.

Experience

Work history, roles, and key accomplishments

Housekeeping Supervisor / Operations Manager

Kimberley Sands Resort / Pinctada Hotel

Nov 2024 - May 2026 (1 year 6 months)

Managed full operational cycle for a 71-room property, including rostering, quality inspections, and inventory control. Reduced supplier costs by up to 45% and achieved highest-ever guest satisfaction rating.

Operations Management Rostering Inventory Control Quality Assurance vendor negotiation Team Management Reporting

Food & Beverage Attendant

Cable Beach House

Aug 2024 - Feb 2025 (6 months)

Delivered consistent customer service and supported daily operations in a high-volume hospitality environment, working concurrently with a supervisory role at Kimberley Sands Resort.

Customer Service

Event Staff / Team Leader

Merivale

Nov 2022 - Aug 2024 (1 year 9 months)

Acted as first point of contact for customer requests, resolving issues on the spot under time pressure while managing multiple concurrent priorities. Coordinated logistics, staffing and real-time task allocation across live event operations, directing casual staff across bar, barista, runner and floor roles to keep service running smoothly.

Customer Service Event Coordination Team Leadership Problem Solving Under Pressure

Housekeeper / Cleaner

ICC Sydney

Oct 2022 - Mar 2023 (5 months)

Cleaned and maintained commercial and event spaces at a major convention centre to a high standard under strict deadlines, following WHS procedures.

Time Management Quality Control

Education

Degrees, certifications, and relevant coursework

Universidad del Desarrollo

Bachelor of Speech Pathology, Speech Pathology

2009 - 2013

Bachelor of Speech Pathology from Universidad del Desarrollo, Chile, from 2009 to 2013. Provided a strong foundation in communication, active listening, and documentation.