Looking for a job

laura molecavage

@lauramolecavage

Message

Results-driven professional with expertise in sales and customer service.

United States

Message

What I'm looking for

I am looking for a role that allows me to leverage my sales and customer service expertise while fostering a collaborative and supportive work environment in digital marketing and con.

I am a results-driven professional with extensive experience in sales, customer service, and case management. My passion lies in assisting clients with personalized solutions and managing teams to enhance operational efficiency. I leverage technology to streamline processes and improve service delivery, ensuring that clients achieve their goals through effective communication and problem-solving.

Throughout my career, I have developed a strong background in digital marketing and administrative support, which has allowed me to excel in various roles. As a Medicare Insurance Sales agent, I successfully guided clients through the enrollment process, trained a team of agents, and maintained high standards of quality and compliance. My experience as a case manager has equipped me with the skills to provide comprehensive care and support to individuals in need, further enhancing my ability to connect with clients and understand their unique challenges.

Experience

Work history, roles, and key accomplishments

Current

Medicare Insurance Sales

Current

HPONE

Aug 2021 - Mar 2025 (3 years 7 months)

Assisted clients with enrolling in Medicare and ancillary plans, providing post-enrollment support and training for a team of agents. Managed quality assurance and compliance while handling a high volume of calls during open enrollment.

Customer Service Team Leadership CRM Quality Assurance Training Compliance Communication Problem Solving

Shop Associate

Meta Shop

Mar 2017 - Mar 2020 (3 years)

Delivered high-quality customer service, managed sales transactions, and oversaw daily shop operations. Assisted with event planning and social media engagement to enhance store visibility.

Customer Service Inventory Management Event Planning Administrative Support Communication Problem Solving Team Collaboration

Case Manager

Lakeside Clinic

Mar 2016 - Mar 2017 (1 year)

Provided case management services for addiction treatment, conducting intake and discharge processes while monitoring patient progress. Collaborated with healthcare providers to coordinate care plans.

Addiction Treatment Compliance Communication Collaboration Problem Solving

Case Manager

Bay Area Treatment Center

Mar 2015 - Mar 2016 (1 year)

Managed a caseload of clients in addiction recovery, providing individualized counseling and support. Ensured compliance with health regulations and maintained client confidentiality.

Counseling Compliance Communication Problem Solving Goal Setting

Nutrition Educator

Hillsborough County Health Department

Nov 2010 - Feb 2014 (3 years 3 months)

Conducted nutritional evaluations and provided health counseling to clients. Educated families on healthy eating and collaborated with healthcare professionals to promote public health initiatives.

Communication Collaboration Meal Planning Problem Solving

Education

Degrees, certifications, and relevant coursework

Computer Coach

Specialist Program, Digital Marketing

Currently enrolled in Digital Marketing Specialist Program.

Florida State College at Jacksonville

Certificates, UI/UX Design, QuickBooks

2024 - 2024

Completed certificates in Introduction to UI/UX Design and Introduction to QuickBooks Online.

Coursea

Certificates, Google IT Support, IT Security: Defense, Operating Systems, System Administration and IT Infrastructure Services, and You, Technical Support Fundamentals, The Bits and Bytes of Computer Networking

2024 - 2024