Jessicca Angelov

I am a customer-focused professional with extensive experience in service, sales, and community engagement, dedicated to creating positive client experiences and supporting team success.

At Mercy Health as a Community Health Navigator, I worked directly with patients and community partners to connect people to resources and provide supportive guidance, demonstrating strong communication, organization, and adaptability in a fast-paced environment.

Across customer service and sales roles with organizations such as Qurate Retail and Erie Orchards, I supported customers during purchases, guided product choices, resolved issues, and contributed to increased sales while building lasting relationships.

In contract and project roles focused on UX/AI design and community programs, I designed user-friendly conversation experiences for clients, managed caseloads for housing and rental assistance, and led outreach and event coordination—strengthening my communication, cultural sensitivity, and problem-solving skills.