Laura Heppeler

Managed end-to-end customer lifecycle including onboarding key accounts, sales, account management and tech support; implemented onboarding optimizations and churn-prevention campaigns to improve product adoption and retention.

Led external and internal communications, PR and content creation; developed communication strategies, managed social media and influencer campaigns, and drove employer branding and online marketing initiatives.

Co-developed educational campaigns, managed social media and community engagement, produced content (text, graphics, video), and coordinated events and volunteer networks to amplify campaign impact.

Supported the iAnimal campaign with event logistics, social media, content creation and volunteer coordination to increase campaign reach and engagement.

Managed visitor services and ticketing for the 10th Berlin Biennale, overseeing organisation and on-site operations to ensure smooth visitor experiences.

Supported film education initiatives with event management, content creation, research and project coordination for festivals and museum programs targeting children and young adults.

Conducted archival research and compiled dossiers, assisted head of department with administration and travel bookings, and contributed to workshops and museum education projects.

Planned and coordinated museum education projects for visitors of all ages, managing programme logistics and educational content delivery over a multi-year period.

Assisted project management for an international film production workshop, handling logistics, coordination and support for young adult participants.

Worked in retail sales providing customer service and book sales support within store operations.

Completed Flower Essence Practitioner training from June to December 2025.

Underwent Ayurvedic education and health coaching training, including practical case studies and counselling (2021–2024).

Completed a 200-hour multistyle Yoga Teacher Training in Goa in 2017–2018.

Completed intensive training in event management at Alfatraining Berlin in 2018.

Completed a Master's program in German Literature at Freie Universität Berlin and Goethe-Universität Frankfurt am Main, finishing in 2017.

Studied German Literature and Sociology at Universität Konstanz, completing studies in 2014.

Completed the Abitur at Otto-Hahn-Gymnasium Tuttlingen in 2010.

Professional voice actor and narrator training completed.