Accomplished Senior Customer Service Professional with a decade-long track record in customer success, technology, and business development. Transitioning to an organization emphasizing transformation and customer-focused solutions. An entrepreneurial mindset with expertise in harnessing creativity, research, and relationship cultivation to enhance engagement and foster retention.
Experience includes leading a cross-functional team of 10 underserved female youths through professionals, combining expertise in design, website design and development project management, and maritime knowledge education, positively impacting the lives of over 130 individuals since 2021. Founded a successful local lifestyle shoe shop and oversaw a $450M portfolio for ISO Insurance, consistently maintaining a 94%+ account retention rate.
United States
