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Amy Padilla Matos

@amypadillamatos

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Customer success specialist with a passion for enhancing client experiences.

Puerto Rico

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What I'm looking for

I seek a role in a creative environment that values customer engagement and growth.

With a diverse background in customer success and sales, I have honed my skills in delivering exceptional service and fostering strong client relationships. My experience at Guilty involved addressing client inquiries and resolving issues effectively, ensuring a seamless experience for customers. I also collaborated with content creators to generate orders based on their needs, showcasing my ability to adapt and meet diverse client demands.

As an Assistant Brand Store Manager at Valija Gitana, I utilized data analysis to inform sales strategies and inventory management, consistently exceeding sales expectations. My leadership skills were further developed through recruiting and training personnel, ensuring that our team was equipped to achieve company goals. I am passionate about creating engaging content for social media, which has been a consistent theme throughout my career.

My educational background, including a Master’s degree in Arts Management, complements my professional experience, equipping me with the knowledge to navigate the complexities of project management in artistic and cultural contexts. I am eager to leverage my skills in a dynamic environment that values creativity and customer engagement.

Experience

Work history, roles, and key accomplishments

Seasonal Sales

Concalma

Oct 2023 - Nov 2023 (1 month)

Delivered exceptional customer service by advising customers on local brands, assisting with informed purchases, and supporting social media content creation. Conducted data-driven analysis for product inventory management.

Customer Service Social Media Management Data Analysis Inventory Management Communication

Customer Success

Guilty

Jun 2021 - Nov 2022 (1 year 5 months)

Effectively addressed client inquiries and resolved issues through exceptional communication. Managed delivery routes and collaborated with content creators to fulfill customer needs.

Communication Problem Solving Collaboration

Assistant Brand Store Manager

Valija Gitana, Inc.

Mar 2018 - Jun 2021 (3 years 3 months)

Oversaw data analysis for sales decisions, managed personnel recruitment and training, and coordinated payroll and scheduling. Assisted in social media content creation and inventory management.

Data Analysis Recruitment Training Inventory Management

Volunteer

Segundo Congreso de Afrodescendencia en Puerto Rico

Jan 2018 - Mar 2018 (2 months)

Supported event planning by attending committee meetings, managing emails, and providing information to attendees.

Event Planning Communication Data Collection

Style Specialist

Valija Gitana, Inc.

Mar 2016 - Mar 2018 (1 year 11 months)

Enhanced customer experience through brand knowledge and product details. Achieved sales goals and contributed to visual merchandising.

Customer Experience Sales Product Knowledge

Volunteer

Fundación Atención Atención

Jan 2015 - Jan 2016 (1 year)

Provided information about the organization to event participants and managed donation requests.

Community Engagement Communication

Events Coordinator

Atención Atención, Inc.

Jun 2013 - Jan 2016 (2 years 7 months)

Coordinated private event logistics, managed team assignments, and maintained inventory records. Ensured smooth execution of events and handled scheduling.

Event Coordination Logistics Team Management Inventory Management Scheduling