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Laura GabrielaLG
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Laura Gabriela

@lauragabriela

Customer Support Analyst coordinating bug fixes and release planning for TV software.

Romania
Message

What I'm looking for

I’m looking for a remote role where I can grow into Release Management, Manual QA, or Technical Writing—ideally in IT or media—while helping clients and internal teams work more efficiently.

I support a complex software platform used by international TV and media clients, focusing on reproducing customer-reported bugs, troubleshooting root causes, and coordinating fixes with development teams. I manage release planning with clients—from scheduling bugfixes and new features to delivery—and I monitor production go-live to prevent regressions.

I also help keep customer environments running smoothly with workarounds, track licensing schedules and generate license keys, and handle basic database administration tasks like running maintenance scripts. Alongside this, I create internal documentation and onboarding materials, and I deliver internal training sessions for new hires.

Experience

Work history, roles, and key accomplishments

Operative logoOP
Current

Customer Support Analyst

Jul 2020 - Present (6 years 1 month)

Supported a complex software platform used by international TV and media clients, ensuring product stability, timely releases, and high customer satisfaction.

Investigated and reproduced customer‑reported bugs, identified root causes, and coordinated fixes with development teams.
Provided workarounds to keep customer production environments running smoothly.
Managed release planning with cli

Operative logoOP

Office Administrator

Mar 2017 - Jul 2020 (3 years 4 months)

Managed office operations, documentation, scheduling, and communication, supported management with administrative tasks and process organization.
Coordinating meeting logistics, travel arrangements, and internal events.
Maintained accurate filing systems, documentation, and internal records (digital and physical).
Assisted with onboarding and offboarding processes, including documentation, o

Craiova logoCR

Management Consultant — International Grants Implementation

Sep 2013 - Mar 2017 (3 years 6 months)

Supported organizations by designing, executing, and optimizing internationally funded programs.
Coordinated grant implementation processes, ensured compliance, and prepared required documentation.
Ensured that grant-funded initiatives were delivered effectively, compliantly, and strategically, while strengthening internal capabilities for long‑term sustainability.
Worked closely with implementing

Asociatia Romana pentru Industrie Electronica si Software logoAS

Grant Writer — European Funding

May 2011 - Sep 2013 (2 years 4 months)

Researched funding opportunities and prepared grant applications.

Monitored EU funding programs (e.g., Horizon Europe, Erasmus+, Interreg, CERV, LIFE, ESF+, EEA/Norway Grants) and identified relevant calls for proposals.

Analyzed eligibility criteria, priorities, and requirements to determine fit with organizational goals.

Prepared concise funding briefs and recommendations for leadership

RO4Europe - Craiova (SC IPA SA CIFATT) logoRC

Technology transfer and innovation consultant

Jan 2009 - Sep 2013 (4 years 8 months)

Technology transfer and innovation consultant within Enterprise Europe Network

Technology Assessment: Conducting market analysis and technical feasibility assessments to determine the commercial viability of research concepts.

IP Management: Assisting with intellectual property valuation, patent strategies, and confidential disclosure or material transfer agreements.

Licensing & Commercial

Asociatia Romana pentru Transfer Tehnologic si Inovare logoAI

European Funds Implementation Officer

Sep 2011 - Jul 2013 (1 year 10 months)

I coordinated activities within EU‑funded projects, ensuring compliance with requirements, indicators, and deadlines. I monitored progress, managed documentation, and maintained communication with managing authorities, partners, and internal teams. I also prepared technical and financial reports, managed procurement procedures, while ensuring cost eligibility. I ensured the smooth execution of pro

Education

Degrees, certifications, and relevant coursework

UC

University of Craiova

Master's degree, Dezvoltare Comunitara si Integrare Europeana

2008 - 2010

UC

University of Craiova

Bachelor's degree, Law

2005 - 2009

Tech stack

Software and tools used professionally

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