Octav Necsescu
@octavnecsescu
I resolve complex technical issues and improve customer support outcomes across enterprise systems.
RomaniaWhat I'm looking for
I've supported Oracle Global Services customers since 2018, resolving technical issues through research, testing, patches, cumulative fixes, and new test environments. I introduced a feedback system that raised customer satisfaction by 40%, reduced ticket resolution time by 40%, and maintained 95% customer satisfaction while mentoring five junior engineers.
My background also includes software testing at Delta Energy Systems, Thales Systems Romania, Renault Romania, Assystem Romania, and Electronic Arts Mobile Romania. I bring hands-on experience with manual testing, test plans and cases, defect tracking, Unix-based systems, Java applications, hardware validation, and customer-facing technical troubleshooting.
Experience
Work history, roles, and key accomplishments
Provided real-time customer service across multiple electronic channels, ensuring customer satisfaction. Resolved technical issues through comprehensive research and testing, and authored detailed knowledge notes for reference.
Education
Degrees, certifications, and relevant coursework
Polytechnic University of Bucharest
Master's Degree, Telematics Systems in Transport
2012 - 2014
Master's degree in Telematics Systems in Transport, focusing on communications in ITS and quality of electronic systems in transports.
Tech stack
Software and tools used professionally
Availability
Location
RomaniaAuthorized to work in
Job categories
Skills
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