Open to opportunities

Laura Forster

@lauraforster

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Learning & development professional who builds engaging training and knowledge resources that help others succeed.

Canada

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What I'm looking for

I’m looking for a role where I can design learning that’s clear, accessible, and engaging—pairing coaching and knowledge management with process improvement, research, and stakeholder collaboration to help teams onboard and succeed.

I’m a learning and development professional with more than six years of experience creating exceptional learning experiences through coaching, knowledge sharing, research, documentation, and process improvement in fast-paced remote environments. I quickly master new systems, translate complex information into clear resources, and help colleagues and clients confidently navigate what’s hard to understand.

Most recently as a Destination Expert, I designed personalized destination solutions by researching complex client needs and building internal destination resource libraries and interactive planning tools to improve knowledge sharing. I also supported new employees after onboarding with destination knowledge, planning strategies, and system guidance, and delivered productivity-tool presentations to improve efficiency. Earlier, I earned recognition as Global Top Sales Performer by delivering research-driven, tailored solutions and becoming the go-to resource for system support and itinerary guidance—strengths I continue to bring to employee development, knowledge management, and stakeholder-focused enablement.

Experience

Work history, roles, and key accomplishments

Destination Expert

Kensington Tours

Aug 2023 - Sep 2025 (2 years 1 month)

Designed personalized travel experiences by researching client needs and translating complex information into clear recommendations. Created destination resource libraries and interactive planning tools, and provided ongoing coaching and informal training to colleagues.

Travel Research Customer Education Knowledge Management Resource Library Creation Coaching Calendly Workflow Support Project Coordination Technology Enablement

Travel Consultant

Enchanting Travels

Nov 2021 - Mar 2023 (1 year 4 months)

Delivered research-driven travel solutions tailored to individual client needs, earning recognition as Global Top Sales Performer. Served as a go-to resource for colleagues by mastering the itinerary-building platform and supporting system guidance and destination research.

Sales Platform Support Travel Research Knowledge Sharing Attention To Detail

Global Employee Engagement Point of Contact

Enchanting Travels

Nov 2021 - Mar 2023 (1 year 4 months)

Coordinated and managed employee volunteer initiatives and sales challenges. Acted as a point of contact to support engagement activities within the organization.

Employee Engagement Sales Challenge Coordination Project Coordination Stakeholder Communication Program Management

Fraud & Customer Service Representative

TD Canada Trust

Aug 2020 - Nov 2021 (1 year 3 months)

Investigated complex customer issues while balancing regulatory compliance, confidentiality, and exceptional customer service. Communicated complex financial processes clearly and collaborated across departments to resolve issues efficiently.

Fraud Investigation Customer Service Regulatory Compliance Confidentiality Risk Assessment Analytical Thinking

Research Assistant

Western University

Conducted scientific research requiring attention to detail, accurate data organization, and collaboration within a research environment. Completed over 600 hours of research.

Scientific Research Accuracy Attention To Detail Research Collaboration