Open to opportunities

Tammy Lamont

@tammylamont

Message

I lead learning operations, LMS deployment, and trainer teams across large-scale client programs.

Canada

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What I'm looking for

I'm seeking a Learning Manager position where I can use learning operations, training deployment, LMS administration, and reporting skills to support exceptional guest experiences in streaming media and entertainment.

At Foundever, I managed 24 trainers and learning delivery for 900 employees across six client programs. I led end-to-end training deployment, including planning, implementation, reporting, quality monitoring, LMS support, and e-learning initiatives.

I've standardized LMS processes, training materials, user guides, and support documentation, improving training efficiency and compliance tracking by 30%. I also built Excel dashboards to track completion, performance, compliance, and operational outcomes, while resolving 95% of technical issues within 24 hours for 900 users.

My background includes virtual and instructor-led training, technical customer support, CRM workflows, and financial services. I'm recognized as Foundever's Learning Manager of the Quarter for Q1 2025 for designing a North America-wide rewards and recognition program for training teams.

Experience

Work history, roles, and key accomplishments

Learning Manager

Foundever

Jun 2021 - Jul 2025 (4 years 1 month)

Managed a team of 24 trainers, overseeing workload, capacity, scheduling, and performance for 900 employees across six client programs. Led end-to-end training deployment and was recognized as Learning Manager of the Quarter for Q1 2025.

LMS administration Deployment Stakeholder Management Reporting Change Management Team Leadership Quality Assurance

Senior Training Facilitator

Foundever

Dec 2016 - May 2021 (4 years 5 months)

Organized and delivered virtual and instructor-led programs across multiple client accounts, enhancing learning experiences. Assisted in deploying technical and operational learning programs using virtual classroom technologies.

virtual training Instructor Led Training Training Logistics Coaching

Flex Training Facilitator

Sykes

Dec 2014 - Dec 2016 (2 years)

Delivered virtual training with Adobe Connect, enhancing tech-enabled learning. Directed learner schedules, attendance, and training documentation to support organized training delivery.

Adobe Connect virtual training training coordination Adult Learning Principles

Technical Customer Service Agent

Alpine

Aug 2013 - Dec 2014 (1 year 4 months)

Provided technical support for internet connectivity, Wi-Fi, networking, email, account, and system-related issues. Troubleshot technical problems using structured diagnostic processes and customer account systems.

Technical Support Troubleshooting Customer Service Documentation

Financial Advisor

Sun Life

Jan 2010 - Jan 2013 (3 years)

Supervised client relationships, confidential documentation, technical support, reporting, and administrative requirements. Balanced multiple client priorities, deadlines, and compliance requirements.

Client Relationship Management Confidentiality Reporting Administrative Support Compliance