Open to opportunities

Laura Diaz

@lauradiaz

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Customer Support Team Lead with expertise in UX design and tourism.

Argentina

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What I'm looking for

I seek a dynamic role that fosters growth, innovation, and collaboration.

As a dedicated Customer Support Team Lead at Global Payments Inc., I have honed my skills in user experience design and agile methodologies. My journey began in the tourism sector, where I developed a strong foundation in customer experience and problem-solving, adapting technological solutions to meet client needs.

With a proven track record in team leadership and project management, I have successfully led customer support initiatives and UX/UI design projects. My experience spans various roles, including IT Project Coordinator and CX Team Leader, where I consistently delivered exceptional service and fostered a culture of continuous learning and improvement.

I am fluent in multiple languages, including Spanish, Portuguese, and English, which enhances my ability to connect with diverse clients. I am passionate about creating seamless customer experiences and am always eager to embrace new challenges in the tech and tourism industries.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Team Lead

Current

Global Payments Inc

Jul 2023 - Present (1 year 11 months)

Leading the customer support team at Global Payments Inc, specializing in user experience design and agile methodologies. Focused on problem resolution and adapting technological solutions for customer needs.

Customer Support User Experience Design Agile Methodologies Problem Solving Team Leadership Communication Project Management

IT Project Coordinator

DebugIT

Jul 2022 - May 2023 (10 months)

Coordinated IT projects, ensuring timely delivery and adherence to project specifications. Collaborated with cross-functional teams to enhance project outcomes.

Project Coordination IT Management Team Collaboration Problem Solving Communication Time Management Agile Methodologies

CX Team Leader

Wobiz

Mar 2022 - Jul 2022 (4 months)

Led the customer experience team, focusing on improving customer satisfaction and implementing effective support strategies.

Customer Experience Team Leadership Problem Solving Communication Customer Support Agile Methodologies

Travel Services Specialist

Colonia Express

Oct 2016 - Jun 2021 (4 years 8 months)

Managed ticket issuance and tourist packages, ensuring compliance with documentation and visa regulations. Provided customer support and coordination for travel services.

Customer Support Travel Coordination Documentation Management Problem Solving Communication

Bus Tour Guide / Coordinator

Buenos Aires Bus

Jan 2016 - Oct 2016 (9 months)

Served as a trilingual guide, providing informative tours in English, Spanish, and Portuguese. Coordinated tour logistics and ensured customer satisfaction.

Customer Service Coordination Problem Solving Public Speaking