Looking for a job

Laura Berchie

@lauraberchie

Message

Dedicated customer service representative with strong communication skills.

Ghana

Message

What I'm looking for

I seek a role that values customer satisfaction and offers growth opportunities.

I am a customer service representative with a passion for delivering exceptional service and ensuring customer satisfaction. Currently, I work with African Business Process Outsourcing, where I handle inbound and outbound calls, promote products, and assist customers in making informed purchase decisions. My strong product knowledge enables me to resolve booking issues effectively while meeting biweekly sales targets and generating consistent revenue.

Prior to this role, I served as a Library Assistant and Customer Support at Volta River Authority, where I was the first point of contact for library patrons. I oversaw daily operations, supported library programs, and maintained an organized archive system. My experience also includes administrative support at the Ghana Free Zones Authority, where I contributed to project reports and ensured accurate client communications. I am committed to continuous improvement and training team members to uphold high-quality service delivery.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

African Business Process Outsourcing

Dec 2023 - Present (1 year 6 months)

Handled inbound and outbound calls to promote products and assist customers, advising them with strong product knowledge to guide purchase decisions. Resolved booking issues and provided effective customer support, consistently meeting biweekly sales targets and generating revenue. Managed appointment bookings for legal firms, ensuring efficient client scheduling and communication, and led service

Customer Service Sales CRM Software Customer Retention Team Leadership Meeting Management

Library Assistant & Customer Support

Volta River Authority

Nov 2020 - Present (4 years 7 months)

Served as the first point of contact, providing support to library patrons, resolving inquiries, and ensuring a positive user experience. Oversaw daily library operations using OPAC, including check-outs, returns, and resource organization. Supported library programs and events through planning and facilitation, and indexed and digitized newspaper articles and legal documents to maintain a structu

Customer Support Library Operations OPAC Document Management

Administrative Assistant

Ghana Free Zones Authority

Jul 2019 - Present (5 years 11 months)

Reviewed and proofread client communications to ensure accuracy and consistency. Assisted in preparing project reports and tracking key performance metrics. Provided administrative support through record updates and organized documentation, and edited and refined marketing content for clarity, tone, and brand alignment.

Administrative Support Data Collection Report Preparation Content Editing Documentation