Quizako Quizako

Resolved billing disputes for Rogers customers and handled inbound inquiries in French and English. Documented interactions in CRM and escalated complex cases.

Provided ride-hailing services as an independent driver.

Conducted website maintenance and coordinated with developers to design and implement new app features. Worked in an agile team to provide end-to-end solutions.

Constructed responsive web interfaces and collaborated with designers to redesign sign-up forms. Created a carbon footprint tracker for BMO MasterCard users.

Fixed bugs and implemented enhancements on existing websites. Redesigned TD Bank's client sign-up form and optimized page speed.

Revamped website flows and navigation menus, and converted a multi-page user experience into a single-page web app. Redesigned and added new products.

Coordinated in the design and development of user-friendly interfaces for Java-based applications. Collaborated with cross-functional teams using agile methodologies.

Overhauled legacy source code and created automated tests using Selenium. Integrated Jenkins and Selenium to decrease testing time.

Ran regression, functional, and integration tests on weekly release builds. Executed Python test scripts on embedded hardware and software.

Welcomed and served guests, and provided a clean and safe entertainment environment.

Managed client relationships and provided customer support. Processed orders, scheduled appointments, and connected clients with other departments.

Managed client relationships and provided customer support. Processed orders, scheduled appointments, and connected clients with other departments.

Managed client relationships and provided customer support. Processed orders, scheduled appointments, and connected clients with other departments.

Bachelor's of Science in Computer Science from the University of Montreal, completed in January 2018.